Owner Product Knowledge
List the Owner tour Qualfications
All Owners on property must attend
Must be an active owner to tour as an owner
EXP/JS rounds All owners on deed must attend
Who is the current President and CEO of T+L?
Mike Brown
We don't have time for a presentation, How long will it take, We have plans all week, Don't want to take time away from family/Friends
Time objection
How much does a non owner pay for the incidental hold on the room at check in?
$250
It's always good practice to get/Verify this at check in
Correct Cell Phones
Name the 5 VIP Levels of a Club Wyndham Owner
Bronze, Silver, Gold, Platinum, Founders
What year did Worldmark become part of the Wyndham portfolio?
2006
Not interested, We will get back to you, Let us think about it
Smoak Screne objection
How much per night is it to stay at Westwinds resort for a renter?
$250/Night
What is the Owner intent Statment that Tour recpetion says when they check in for the tour?
"initial here for your 45 minuite Owner update. During that time they will Pull your account review any new information and answer any questions you may have." Bonus** at button up of the tour we say they will give you a "take home Option"
What is Reciprocal Advanced Reservation Priority (RARP)
RARP Lets VIP owners reqeust a reservation at certain resorts outside of their home resort, earlier than the standard booking window often up to 11 months before check in.
In 2018 Wyndham Worldwide spun off its hotel business and became this company.
Wyndham Destinations
We Can't afford to buy we are retired, we have no money to do anything, it's a waist of sales time
No Purchase Objection
How much is it to stay at Seawatch for a renter?
$317/Night
What is the Non owner intent statment that Tour reception says when they check in for the tour?
"Initial here saying you agree to attend a 90 minuite sales presentation"
How many points does each VIP Level receive
Bronze 300k-499k
Silver 500k-799k
Gold 800k-1,0999
Platnium 1,100,000-1,399,999
Founders 1,400,000 +
On what date was Wyndham destinations renamed Travel+Leisure Co.?
Feb 17th 2021
That gift is not worth my 45 or 90 minuites
Value Objection
Using Go Free WR How Many Pts per bedroom is it to stay at a resort?
15k-30K per bedroom depending on the resort and time of year
What is the last thing you should say to each person you booked?
See you at ____ tomorrow!
What are the main belefits of each level
Bronze- 15% pts discount on reservations made within 2 months of check in; suit upgrade opt in within 15 days; 3 Guest passes; 1 reciprocal advance res per year
Silver- 25% pts discount; upgrade opt in within 1 month; 5 guest passes; 2 reciprocal advance res per year
Gold- 35% discount; upgrade opt in with in 45 days; 10 guest passes; early check in starting at 2pm; 3 reciprocal advancers per year
Platinum- 50% discount; upgrade opt in within 2 months; 15 guest passes; 2pm check in; 4 reciprocal advancers per year
Founders- 60% discount; upgrade opt in within 2 months; 15 guest passes; 2pm check in; 5 reciprocal advance reservations per year
Before becoming Travel + Leisure Co. the company's corporate history traces back to the formation of this company in 1990.
(HFS) Hospitality Franchise Systems
We heard this last time, They always say it will last for 45 mins but we are always in there longer, questions everything you say
What do Non owners tour for?
The Gift!
Where can you find bullets to pitch off of that will set sales up for the most sucess?
Confirmation Card/ Invite