Training Review
What information do we require for account verification?
> Email Address
> Order Number
> First and Last Name
Who was our birthday girl yesterday?
Mikkie
Who is most competitive in class?
Abby
Can we place an order for the customer?
false
Who is the manager of the Learning and Development Team?
Sylvia / Sylvia Aguilar / Syl
What are the 3 channels that we cater?
> Phone
> Chat
Who is our resident graphic designer
Nicks
Who is our resident barrista
Alliah
What is our current telephony system?
AWS / Amazon Connect / Amazon Web Services
Who is the youngest among the trainers?
Ghel / Ghelmari / Ghelmari Escudero
What products are being fulfilled by Albelli?
> Phone
> Chat
Who is the early bird?
Bell
Eun
Who is our resident Master Chef?
Ronnie
What is the tick box that we needed to click before searching an account?
Search in the new website
Who is the charades queen?
Ekz/ Erika/ Ex / Erika Leslie Casiano
When would the agent need to download a full pdf design of a customer’s existing document and reupload it on the customer’s account?
When the importable is false.
First Batch of unassisted trainees
Ali, Edward, Nikki
Who owns tarantula?
Kin
What credit reason should we select if the customer is complaining about missing envelope?
Featured desired
Who has twins?
Kharl / Kharina Lennette Cardenas
What is the order status that will allow you to use the edit document button?
Terminal State / Initial Status
Nicks is our?
resident graphic designer
Who named his dogs after alcoholic beverages?
wax/Joaquin
Do we have an image library?
false
Who worked in Singapore?
Diana/ Diana Lansangan/ Diane / Ms D