Billing
Life Support
Acronyms
Solar
Miscellaneous
100
A bill must be produced every ? days

100

100

What are 3 examples of Life Support Equipment?

  • Oxygen Concentrator 
  • Crigler Najjar syndrome phototherapy equipment.
  • Ventilator for Life Support
  • Chronic Positive Airways Pressure Respirator (CPAP)
  • Intermittent peritoneal dialysis machine  
  • Kidney Dialysis machine 
  • Any equipment that a medical practitioner considers essential for their patient. 
100

What is the AER?

AER - Australian Energy Regulator - Oversight body for NEM participants 

100

What are 3 types of feed in tariffs?

  • SS
  • SSA
  • SSN
100

What is the overcharging threshold?

$50

200

Retails can only chase the market for a read after how many days post NSRD

+6 days

200
If LS is already registered at a property, what must you do?

Refer to your life support specialist if you are not one) you must 'cancel' Life Support from that account and select 'none' so no LSN is triggered. After this is completed you can then add Life support to the new account.  

200

What is CDN?

CDN - Customer Details Notification

200

To maintain eligibility for the Feed in Tariff what is the maximum size of inverter?

The Inverter must not exceed 30 kw

200

What are the mandatory details and actions needed to add Life Support?

It is Mandatory to update and verbalise back in full. 

  • Phone Number
  • Postal Address 
  • Email Address (reminder EIC to be completed if changing to Email for communication route) "By requesting a copy of the Life Support Pack via email, you are consenting to receive only this pack by email. Do you agree?"
300

Give three eligibility critieria for accepting a self read?

- 

  • The meters are basic and,
  • The reads are to replace an estimated read and,
  • Readings are not replacing a bill issued on self-reads and,
  • There is no inflight B2I MFN and,
  • The read the customer provides is higher than the last actual reading and,
  • The format of the readings is consistent with those previously received and,
  • The reads are provided before the bill due date.
300

To reuse medical information, how long does LS medical confirmation remain valid?

Medical confirmation can be used as long as it is less than 4 years old.

300

What is VMD?

VMD- Verify Meter Data

300

Where there is a disconnection for debt what 2 rules will apply to the feed in tariff (if same account holder)?

  • If the premises is re-energised within 10 business days the customer will retain the SS FiT rate
  • If the premises is re-energised after 10 business days the customer will be receive the SSA FiT rate
300

3 reasons to obtain an EIC?

  • Regulatory Obligation
  • Contractual Obligation
  • Business requirement
400

Where do you find historical bills?

Statements Tab

Billing Actions.

View Historical Bills

400

How many days are customers given to return LS documentation?  When will they receive a reminder?

The application pack must be returned within 50 business days, the user will receive a reminder after 15 business days.

400

What is SCADA?

SCADA - supervisory control and data acquisition

400

What are the solar compatible registers on an interval and basic meter?

  • For Interval this is B register. 
  • For Basic this is 07 or 14.
400

Where would you get access login details for HEEAs portal?

Team Leader

500

Name the 7 steps to rebill a self read.

 Check if bill is estimated?

2.  Rewind the charges.

3.  Check how many registers.

4.  Quarantine previous bill.

5.  Add new reads.

6.  Rebill

7.  Charge to/from

7.  Create and issue

500

Can new LS equipment be added to Active Life Support at any time?

New/additional equipment can be added at any time however if the original LS equipment is no longer required, a new medical confirmation will need to be submitted.

500

What is EWOQ?

The Energy and Water Ombudsman Queensland (EWOQ) is a free and independent dispute resolution service who helps Queenslanders work out problems with their electricity, gas and water providers.

500

How will a customer's solar rebate be calculated if the data from their meter is unrecoverable?

The Metering Data Provider must substitute for the missing or erroneous metering data using the most appropriate method - refer Metrology.

500

What are the eligible concession types of a NSW resident/customer?

  • Pensioner Concession Card issued by Services Australia/DVA;

  • or Health Care Card issued by Service Australia;

  • or Department of Veterans' Affairs (DVA) Gold Card marked with either: War Widow or War Widower Pension; or Totally and Permanently Incapacitated (TPI); or Disability Pension (EDA).

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