Tv packages
This is our most common Video base package.
TV Select
Charter is the___ largest cable provider in the US.
2nd
What installation process can we not complete in frozen environments?
Drop Bury
What is our company information library called?
Copilot
What tool do we use to login and take calls?
Avaya Agent X
What is the recurring charge for Entertainment View?
$15.00/mo
What companies did we buy out in 2015 before we launched the Spectrum brand?
L-TWC and L-BHN
What part of the network architecture is directly before the customer's drop cable?
Tap
What is the homepage for the company overall?
Panorama
What is the correct process to go to lunch?
Change Aux status to Lunch and lock computer.
Which channels are not park of any bundled package under SPP 3.0?
Premium Networks
What other service do we offer outside of our "Core" services?
Spectrum Mobile
What type of cable carries the signal from the headend?
Fiber Optic
What site houses our eLearns and assessments?
Talent Center
What should you not do if you're not clocked in?
Work.
These a-la-carte channels are generally IP only.
International Channels
We operate in how many states?
41
What kind of cable to we use most of the time?
Coaxial
What program do we use for our company emails?
Outlook
What is the AUX status used during New Hire Training?
AUX 12
These base Video packages are streaming only.
Essentials and India View Plus
We create and broadcast what kind of content?
Local News (Spectrum News 1)
What might we add to a cable network to enhance a weak signal?
Amplifier
What is our most used tool for customer interactions?
Agent OS
Bringing up programs, checking emails. (NOT: getting coffee or other personal tasks)