Pub Quiz
Apples
What stops debt collection? Name all 3.
Complaints
Disputed Change of Supply Readings
Erroneous Transfer (Gain)
Name 6 ways a customer can pay?
Fixed Direct Debit
Variable Direct Debit
Regular Cash Payment
Receipt of Bill
Over the phone
Paypoint / Payzone
Post Office
Online / Via the app
Bank Transfer
Cheque
It takes 7 things to make up a renewal but can you name 4?
Monthly Cost
Annual Cost
Unit Rate
Standing Charge
Tariff Name
Principle Terms & Features
Exit Fees
Where and how do we add customers to the PSR?
Users and edit the PSR
Finish the lyrics: "I should have changed that stupid lock....."
I should have made you leave your key
At the top of kraken page on the customers account
Next wave (Take payment button)
A tariff is simply an agreement between us and the customer about how they'll pay for their energy.
What does the PSR do?
We have 9, name 5?
Alternate Forms Of Communication
Password Scheme
Nominate Someone to Act For You
Third Party Correspondence
Interpreter Service
Regular Meter Readings
Free Prepayment Meter Move
Knock and Wait
Support for Power loss / Supply Interruption
Which country has won the most World Cups?
What solutions can we offer to support someone in debt, name all 4!
Payment
Payment Arrangement
SPAYG Meter
Signposting to Debt advice
Payments tab and then the repayments button
What is the difference between a fixed and a Variable tariff?
V goes up and down depending on the price cap
Fixed is locked in for the time you agree to.
Think more GOV, What can support customers may be eligible for? (Payments)
Winter fuel payment
Cold weather payment
EON Next Energy Fund
Fuel Direct
What number was the Apollo mission that successfully put a man on the moon for the first time in human history?
Apollo 11
We have some debt fees exceptions, can you name all 3?
The fee was applied after a complaint was opened
The debt was under £5
The customer paid their balance and the fee was still applied after clearing the balance
Can you name all the compliance checklist, we have 7!
You Must Tell The Customer:
Discounts and Reductions: (e.g., if they pay by Fixed Monthly Direct Debit).
Tariff Name and Length: (e.g., Fixed/SVT, when does it end).
Principle Terms: Key features, e.g., agreement to have a smart meter installed where eligible.
Annual Cost & Monthly Cost.
Price Per Unit & Standing Charge: Give the full value (e.g., 20.567p/kWh, not just 20p/kWh)
Exit Fees: Any applicable charges
Payment Method.
: Which is the only body part that is fully grown from birth?
True or false, Human blood contains real gold?
True. The human body contains about 0.2 milligrams of gold, mostly in the bloodstream.
True or false,
With Credit Style DCA we can: Inform/signpost, accept payment in full?
But we cannot: Set up payment arrangements, accept part payments?
POV: You are at home and you write down a customer's back details, what must you do to ensure the correct safety measures have taken place?
Bring into the office and put it in the blue bins provided on each floor.
What is a flat rate, why would we need it?
A flat rate is for economy seven customers who may not be benefiting from their economy seven prices. They need to use 40% or more of their usage at night to benefit from E7 prices.
Which planet in the Milky Way is the hottest?