General Knowledge
When did the Titanic sink?
12 April 1912
What is the name of the body that regulates supply switches?
CSS - Central Switching Service
How much is GSOS?
£40
What is the tool used to perform Home Moves?
Next Move
Who is responsible for the WAN?
The DCC
What is the longest bone in the human body?
Femur (thigh bone)
How fast can a customer change supply?
2 working days
What is the name of the Escalated Appointments team?
Kingswinford (Kings/Kford)
What must all new customers have before they join us?
A credit check
What does SLT/OFMAT stand for?
Standards Load Tests
Offsite Meter Accuracy Test
Which country has the most international timezones?
France
What are the tolerances for a Dispute for gas and electric?
250kWh
109 m³ or 39 ft³
What important information do we need for End-2-End after an appointment?
Was the appointment successful?
Was the meter commissioned?
Has the old meter been billed correctly?
What must we inform the customer of if they want to take their tariff with them, but they're moving to a different part of the country?
New GSP prices
What does an Amber Warning on Kraken mean?
Meter has not been commissioned.
Who is known as the Queen of Pop?
Madonna
MS and DS replaced which services?
MOP/MAM and DC
What must we get from the customer when booking a Smart upgrade?
Consent for Half Hourly data collection
What do we need in order to issue a Final Bill?
CoT date - Final meter reading
What is the PC/SSC/TPR for a Standard Economy7 meter?
PC - 2
SSC - 0151
TPR - 00043/00210
What is the capital of Australia?
Canberra
Which PUB do we get, after MHHS, that confirms a CoS?
PUB-001
What is the main reason appointments fail?
Customer is not home for the appointment
How can we add a new supply property to Kraken?
Account Actions - Add Property - Confirm Meter Points - Confirm SSD
What are the 3 main points of the Faulty Meter Process?
7 day consumption analysis
Outline SLT/OFMAT process
Do it all in writing within 5 days