Pub Quiz
Eon Next
Tech Tool Kit
True or False
Complaints
100
Where would you be if you were standing on the Spanish steps? 

ROME

100
If I was to "@" our team slack channel what would that do?

Notify everyone in the chat 

100
We roughly have 11 software's we use at E.on Next but can you name 6 of them?  


Kraken

INK



Slack


Wiki & Wiki Whisperer



Workday



G-Suite



Base



ECOES & XOServe



MyGenius


Next Wave


Text Expander

100

True or False: Venus is the hottest planet in our solar system. 

True
100

How many days/weeks do the INPS survey get sent out after the complaint is closed.

2 weeks

200

What is the largest Spanish-speaking city in the world as of 2026? 

Mexico City

200
We have 6 values, can you name 4 of them?  


Sitting Comfortably Isn’t Our Thing


We Are At The Top Of Our Game


We Are All In, One Team


Customer Obsession


We Set Goals And We Smash Them


Unconditional Kindness

200

Riddle me this: I hold magic but cannot cast spells. I draft your emails inside the brain.

I give you the words before you even begin—what am I?

Magic INK

200
Jehroman-empire are the best group, true or false? 

True 

200

We have 6 checks when reviewing other ES complaints, can you name 4 of them?

  1. Have we kept to our promises and callbacks?


  1. Have we kept the customer informed?

  2. Have we kept the complaint up to date with clear notes using the correct standard notes


  1. Have we recorded a summary of actions required 


  1. Have we discussion a resolution with the customer?


  1. Has payment been agreed for ongoing consumption, including ay debt balance whilst the complaint is open? 

300

Check point: Questions 300 down are multiple choice.


Who sang the title song for the latest Bond film, No Time to Die? 

  • Adele
  • Sam Smith
  • Billie Eilish
  • Billie Eilish
300

What is our trustpilot score at E.on Next?

4.5 out of 5
300

Riddle me this: 

I speak in silence and make no shout,

Yet I know what every process is all about.

When you're stuck on a question, I softly guide you through—what am I?

Wiki Whisper

300

True or False - The order of the framework looks like this. (

Pro - Foundation - Guru- Expert 




False - 

Foundation - Pro- Expert- Guru

300

Can you name all 4 Outside Terms Of Reference (OTOR)

Payment or Invoice  frequency


Our tariffs or prices


The cost of a chargeable appointment


Migrating to E.ON Next

400

Which flag is green, white, and orange (in that order) 

  • Ireland
  • Ivory Coast
  • Italy

Ireland

400
When talking about growth mindset, can you remember the name of the person who we quoted on the first slide. 


Hint: S.B (Bonus points if you can remember the quote)

“Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.”


  • Samuel Beckett

400

What is Hoxhunt?

A software we use to upskill ourselves on safety with sensitive information and fake emails. 

400

True or False: Customers can track their energy usage and manage account details through the E.ON Next app or online account.

True 
400

Before deadlocking complaints we must do what? Name both?

Fix the account and make sure the complaint is ready.

500

Which planet in our solar system has the shortest day?

Jupiter

500
We have TWO ways to voice our opinion about someone or something but can you name both of the platforms I am referring to?
Your voice and Buzz
500

What's our phone system called? Bonus point if you name our new home move software? 

Nextwave (Nextmove)

500
True or false - As of 2025 E.on Next are now the owners of kraken since purchasing this for 1.5 million. 
False - Conor made this up.
500

Step by step: When should we Escalate?

1st Resolution


2nd Resolution 


Sideways Escalate


TL Review 


Escalate to the Energy Ombudsman

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