Change of Responsibility
Features
The Need to Know
Self Service
Scope of Support
100
If you have a Cellspot Wi-Fi Router or Signal Booster (RS1, RS2, or RS3), it does not transfer with the Change of Responsibility. You MUST return it in working condition to avoid a non-return fee.
What is the Coverage Device advisement.
100
This feature provides discounted calling and free unlimited text and data when customers travel to an eligible country and is included with eligible plans at no additional charge.
What is Simple Global
100
Per this policy, We NEVER Release •Authorized User names •Billing account names •Billing street address, city, state, zip •Blackberry PINs •Business Tax IDs •Call detail: phone numbers, dates/times, city/country of calls/texts (Last date of use allowed for lost/stolen PHP claims. Country called allowed for High Roaming accounts.) ETC.....
What is Disclosing CPNI & PII
100
#266# enables...
What is Binge On
100
Do We OWN Pay in Advance
What is NO!
200
If a business customer wants to complete a bulk order of CORs (25+)
What is a Bulk COR request
200
This feature provides calling and texting to other countries from the U.S. at a discounted or included rate.
What is SCNC Stateside International Feature
200
We process Handset Orders using this form:
What is Handset Order Form Query
200
This Self Service can take payments, provide balance and line usage, and more
What is SIVR
200
Who/What is your next action/next owner for: Accepting a deposit to a BAN for Business Sales Dealers. Deposits
What is Coach/Sr Rep
300
Business account calling to release a line (Do I own, OR Not Own?)
Yes, We OWN IT!
300
This feature shows the name and number of the incoming mobile or landline caller even when the caller isn't in the customer's address book
What is Name ID
300
Who are your Trainers????
Who are Maria and Lexi!!!!!!!!!!! YAAAAAYYYYYYYYY WOOOOOOOOOOOOOOOOOOOO IF YOU GET THIS WRONG I WILL PERSONALLY FIRE YOU! SIKE JK BUT YOU SHOULD KNOW OUR NAMES BY NOW!
300
This Self Service is an application that provides one place to go on your device to manage your T-Mobile account, pay your bill, and find out how to fix issues you are having with your device
What is the T-Mobile App
300
DO we OWN or NOT OWN BC Retention?
What is OWN!
400
•If a new Individual account is required, cold transfer TO....
What is Activations.
400
This Feature is a service that provides short songs or sounds that play for callers in place of a ringer
What is Caller Tunes by Listen Feature
400
If the BAN payment intended for is KNOWN, the BAN posted to is UNKNOWN, Which type of payment would this be...?
What is a Missing Payment
400
This Self Service Option is an Android application that allows families to share their lives through calendars, To Do lists, and more. This is a third party
What is Family Organizer
400
We Cold transfer - Business Credit for:
What is Running credit for new or existing accounts
500
You cannot log into My T-Mobile for up to _______ due to system reconciliation.
What is One Week
500
This feature allows New and existing T-Mobile customers can carry forward up to 20 GB of unused high-speed data month to month at no additional charge
What is Data Stash
500
What is Aux 1, 2, and 6 used for?
What is Break, Lunch, and Training.
500
This short code Locates a nearby taxi service. $1.75 per use.
What is #TAXI (#8294)
500
We use these (◾From a handset: +1-505-998-3793 ◾From a landline: (IDD Code) 1-505-998-3793) phone numbers for:
What is International Roaming Troubleshooting
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