RQ
Where do we go to find tabs like Printer and Cash drawer?
What is RQ Workstation Settings
Which Ingenico is connected to the Aktivate Tablet by Bluetooth?
What is the Ingenico Link 2500
How many types of Firewalls do we support? List them all.
What is 3 and Sonic Walls SOHO and TZ105 and Checkpoint
What is the log in for the Hub
What is Global ID@ DB Name and global password
When is the appropriate time to do a Windows 10 reset?
What is an Advanced “deep” Repair?
What is Elevated application repair- restarts the pc along with basic repairs. (What is uninstall/reinstall is acceptable)
How do you restart the Ingenico?
What is hold the clear and minus button
What is the Gateway IP address for the locations?
What is 10.0.1.1
While in the Hub, what is the piece of information that you have to type in every time you switch tabs?
What is the last 3 of the location ID
What is the correct Greeting while answering the phones?
What is:
“Thank you for calling Cricket Wireless Helpdesk. My name is _______, global id _______; can I have your name and global please?”
What should you do if the Advocate doesn’t have RQ on their PC?
Where do you get the IP address, Port, Serial Number, and Com Type for the Ingenico ISC250?
What is the Retail Base Screen
The cable in ETH-ECR of the combox connects to ____________.
What is the PC
How does RQ check into the Hub?
What is by you or the advocate signing into RQ
How long does it take for full provisioning in DAO?
What is 6-8 business days
If you newly install RQ on the advocates pc, what should you do right after?
What is setup RQ workstation settings? (Settings also acceptable)
True or false: Wiping the current copy of Windows and all applications installed is called a “reset”
The cable in ETH-LAN on the combox connects to ____________.
What is ports 2-5 on the switch? (Switch is also acceptable)
For Link 2500: What IP address do we use for the terminal settings in the Hub?
What is the Aktivate Tablets' IP Address
(Will also take 10.0.9.11)
List the IP address, subnet mask, Router, and both DNS servers for the Aktivate Tablet.
What is:
10.0.9.11
255.255.255.0
10.0.9.1
8.8.8.8 & 8.8.4.4
180 & 50
What are thermal/receipt printer margins?
How does the Link 2500 get internet
If the location has an external router that is not supported what do you do?
What is advise that they need to remove it, they are out of compliance.
Where do you find the DB Name to log into the Hub? (be specific)
What is: DAO at the bottom of the Locations Details page.
What is the correct closing for when you are about to end a call?
What is:
"Is there anything else I can help you with? Thank you for calling the Cricket Wireless Helpdesk