CUBS Basics
Where do you go to update a debtor's email address?
9 Screen
What status means we have no phone numbers?
SKP
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
What should you do if you come across a status that starts with a "C"?
Get your manager! ,323
What is the name of the Excel document you should have open at all times that has your action codes, compliance information, and etc.?
Agent Quick Guide
How do you pull up a packet summary on a packeted account?
7 ENTER
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What does the following CUBS credit reporting statement mean? CRPT:Y:07/31/24;93;$500.00
Account has already been credit reported
What action code should be used any time a debtor disagrees with or disputes the balance in any way?
143
What is always the first step in documenting a debtor contact?
Talked To Debtor Action Code
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status should be used when taking the FIRST payment on an account?
PTP
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
CEASE AND DESIST
What macro code indicates a manager helped you on your call?
,323
What CUBS screen displays the bad numbers on an account that have been removed as wrong or disconnected?
W2
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What two pieces of attorney information do you need to collect from a debtor who states they are being represented?
Name and phone number
Under the FDCPA, what times of day are you allowed to attempt to contact a debtor?
8:00 a.m.-9:00 p.m. the debtor's/consumer's time zone
What is the difference between an action code and a macro code?
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 08/06/24
If a debtor asks how long it will take for an item to be removed off of their credit report, how should we respond?
We cannot provide a time frame as we do not work for the credit bureaus
What are the 4 personality styles in the Platinum Rules?
Director, Relator, Socializer, Thinker