ORDER CHANNELS
The payment options for clients who purchase devices directly from Eargo
What are cash (credit card) and financing (Bread and Covered Care)?
The phone number that clients should use to contact Client Care
What is 800-615-9000?
The length of the trial period for devices bought directly from Eargo
The steps used to address a hearing instrument charging issue for a Max System
What are:
Cleaning the contact points on the hearing aids and the pins in the charger cradle with:
- a microfiber cloth
- an alcohol wipe
- a pencil eraser
Switching sides of the charger to try to find a pattern?
The section of a client's Salesforce account that displays upcoming appointments
What is the "Open Activities" section?
Eargo's current retail partners
What are Amazon and Best Buy?
The hours of operation for Eargo phone support
What is 8am - 8pm Central Time, Monday - Friday?
The length of the trial period for devices bought from Best Buy
What is 60 days?
The steps used to address a hearing instrument no sound issue for a HiFi System
What are:
Removing the Flexi and Wax Guard
Brushing the microphone and speaker
Attaching a new Flexi and Wax Guard
Making sure the device is charging properly?
What are:
Subject (drop down)
Case origin
Status
Subject (typed)
Description
Case reason?
The current military discount for Eargo 6 purchases
What is 20% off?
The email clients should use to contact Client Care
What is support@eargo.com?
The length of the warranty (including the grace period) for Eargo 6 devices
What is 2 years and 1 month (25 months)?
The steps used to address a hearing instrument charging issue for a Eargo 5 System
What are:
Cleaning the sensor inside the charger cradle
Removing the Petal and cleaning the speaker
Switching sides of the charger to try to find a pattern?
The section of a client's Salesforce account that contains the invoice
What is "Financials"?
Clients who purchase from this source would be eligible to receive partial reimbursements after the sale.
What is Eargo?
Clients can contact Client Care through the "My Account" by creating these
What are support requests?
The start of the trial period
What is the delivery date?
The steps used to address a hearing instrument no sound issue for a Eargo 6 System
What are:
removing the Petal
Brushing the speaker
Twisting and removing the microphone cap
Brushing the microphone
Replacing the Petal and microphone cap with new ones
Making sure the device is charging properly?
The place I look to see if a client's refund has been processed
What is the original order for that system?
The price of Eargo devices on Amazon when the Eargo website is running a holiday sale for $300 off
What is $300 off or the same discount?
The team that receives video appointments when scheduled from a client's Eargo app.
What is the Mobile App Team (Product Support Coordinators / Client Care)?
The start of the warranty
What is the order start date?
The steps used to address a mobile app pairing issue
What are the Tier 1 steps from the "App Troubleshooting" Guru card?
The place in salesforce where I create Loss/Damage and Out-of-Warranty orders
What is the original order for that system?