DaBella
What does PSQ stand for? And What are the big 3 questions we must ask?
Product Specific Questions & Type, Age, Problems
Qualifiers... Verbatim...
For that estimate we ask to meet with all homeowners and decision makers for 60-90 minutes. Do you own the home alone or with a family member or spouse? Is there anyone else that should be present to help you make decisions on the home? Can we get their names..........
What is the AM SHIFT START TIME?
6:30am!!!!
During the first part of the script (Intro & PSQs) what do we do when the homeowner tells us NO?
Acknowledge, Ignore, Resume (asking PSQs!)
Nam
What makes SIDING in scope? (How much...)
1 FULL WALL (corner to corner)
What times do we NOT set for appointments running on FRIDAY?
Morning appointments (any time before 2!)
What is a pipeline?
Any appointment AFTER TOMORROW up to 4 DAYS OUT
During the 2nd half of the script (VoV through close) what do we do when the homeowner tells us no?
Acknowledge, REBUTTAL, back to script
What supervisor looks like a Disney prince?
AXEL
When we do a SOLAR appointment, what do we fully remove and replace? And what special rule still applies?
the ROOF!!! (10 year rule still applies)
What is the ROOF rule? (Think Age?)
10 years or OLDER
When crossing state lines from TRI CITIES to OREGON, what product can we NOT do?
Bath!
What are the 2 main types of Objections you are going to hear on the phone? (think rebuttal sheet)
FINANCIAL or NEED
Who trained George back in the day?
T-Money
What do you need to ASK for bath appointments?
Touching 3 walls. Shower pan. Piping.
What must we never BOOK for pipelines?
A WORK ORDER!!!!!
If a homeowner calls in with a CANVAS lead question or concern, what do you do?
Transfer it over to CONFIRMATION!!! Or send the cancel / cs email and CC confirmation on it!!!
Tell me how to time push
Acknowledge, Ask what their day is looking like (do you work a 9-5?), Find the Gap, TELL THEM you are going to put them down for a time, Wrap up!
Soulja boy?
Tell em!!!
Who are the 4 manufacturers for our products and what materials do they offer?
Sentrel - Composite Stone
Alside - Vinyl
GAF - Architectural Shingle
James Hardie - Fiber Cement
What is our current promo?
No Interest, No payments til 2028!!!! (say it on every call!!!!!!)
That we offer them. That the specialist can tell them more about them in the appointment. Make any connection between us and the program.
What are the Steps to a PIVOT? Bonus Point: What is the Product Order for pivots?
1. Repaired or Fully Replaced?
2. Congratulate them
3. Here at dabella we offer....
4. AIR + Build value on new product
ORDER: Roof, Windows, Siding, Bath
What game is the greatest game of all time?
Super Mario Bros 2