TEd
He has answers for Updates and changes his attire to match the season.
Who / What is TEd?
An Epic dashboard that hosts user guides, tip sheets, and update training content.
What is the Epic Learning Home Dashboard?
This MultiCare IT team provides real-time support for clinical How To questions about workflows for MultiCare’s clinical end users via a phone hotline.
What is the Epic Clinical Support Line
The team responsible for coordinating rounding visits and supporting Epic education across departments.
What is the Technology Education Team?
This is the specific type of AI model that powers TEd, trained exclusively on Epic training materials
What is a Large Language Model (LLM)?
These options are selected on the Service desk phone tree to access the Clinical Support Line. Your answer should include the options in the correct order.
What is option #3 for Epic and sub-option #2 in the Service Desk phone tree?
This is the place where I can request a rounding visit
What is the ERC?
Unlike ChatGPT, TEd doesn’t use the internet. Instead, it pulls answers from this curated internal, HIPAA-compliant resource.
What is the Epic training document repository?
There are two methods of communication to contact the clinical support line
What is the service desk phone tree and self-service tickets?
A mode of communications that is used to notify a leader in a department about upcoming rounding visits
What is the Rounding email template?
TEd is moving to the powerful Quill platform for THIS upcoming Epic Update; bringing learners game-changing features like chat export, voice-to-text, audio playback, user prompt libraries, and clickable citation links.
What is the Fall Update?
Support for questions about Flowsheets, Preference lists, Patient lists, In Basket, Problem lists and orders are examples of these kind of workflows
What are Clinical workflows supported by the clinical Support Line
A form that should be completed to document and assign issues after a rounding visit
ØWhat is the Rounding Follow-Up Form?
This changes the role / application to a different Learning Home Dashboard.
What is the Learning Home Dashboard title down arrow?
An internal IT resource designed to help staff to quickly find answers to common questions, troubleshoot issues, and follow standardized procedures
What are ServiceNow Knowledge Base
This is the primary purpose of rounding visits conducted by Epic the Technology Education team
What is training support and engagement?