Apple University
In order to work solo, this must be completed.
What is the position final?
All new hires should be scheduled to work with this person.
Who is an Expert?
The final step to becoming an Expert.
What is attend an Expert Camp?
This is where I find the most current roadmaps, agendas, and line cook validation tool.
What is AU?
This is conducted 4 times daily to communicate our focuses for the shift.
What is Powershift?
This module is completed by only FOH team members during orientation
What is SABR?
This is the first phase of training
What is the Knowledge Phase?
This is how often Expert Meetings are held.
What is bi-monthly?
This is where Expert Evals and Team Member Rating Sheets can be found.
What is RosNet Document Index?
This person completes all orientations.
Who is the General Manager?
This module is completed annually by all hourly team members as a part of compliance training.
What is Doing the Right Thing?
This phase of training is when a new hire works directly with the Neighborhood Expert.
What is the Guest Service Phase?
The budget we use to pay for Expert Outings.
What is Employee Guest Relations?
Reach out to these people to replace training devices. I.e. tablets and Chromebooks
Who are the IT POS Coordinator (Dan) and my DO?
These are performance based conversations that should occur quarterly with every team member.
What are 1 on 1s?
This AU module is a prerequisite to all team members to become an expert.
What is the Neighborhood Expert Camp?
This resource shows us what modules need to be completed each shift.
What are the agendas?
This document is used in a performance conversation with every expert at least twice a year.
What is an Expert Evaluation?
A program used to complete campaign assessments prior to and at the beginning of every campaign.
What is RizePoint?
These 3 things must be cleared regularly to ensure AU runs smoothly without glitches.
What is History, Cookies, and Cache?
These are the people who are involved in the Friendly Personal Connections Phase
Who are the MOD, the Expert, and the new hire?
This is the Applebee's Training Model
What is Explain Show Practice Feedback?
This resource is used to ensure a new hire has seen, practiced, and made all necessary menu items.
What is the line cook validation tool?
Who is the MOD?