Fabrics and Colors
and Shapes, oh my!
and Shapes, oh my!
Name 5 colors currently offered within the Stella York collection.
Almond, Biscotti, Black, Blush, Ivory, Latte, Moscato, and White (bonus point: Linen)
They say something that makes you feel unsafe or uncomfortable, you _________.
Hang up
The 3 things in this photo that prevent the upstairs suite from being "ready."
clip station, robe, and corner lamp
Twirl's address and phone number.
121 Clay Avenue Lexington, KY 40502
859.309.2493
Collette
Name the 5 BASIC categories of dress silhouettes
Relaxed Fit-n-Flare, Structured Fit-n-Flare, Sheath, A-Line, and Ballgown
Taylor has been known to teach that you should always celebrate first before jumping in to answer questions. Her reasoning is because we're not __________.
Servers ask, "Can I get any of these plates out of the way?" to pre-buss a table. WE ask each other this question.
"Can I clear out any of your clutter?"
Prepping a goody bag (not including paper products) involves these 4 items.
Chanel
Square
List the 5 BASIC fabric categories in order from sheer/flowy to opaque/structured.
Tulles -> Organzas -> Chiffons -> Crepes -> Silks/Satins/Jacquards
They ask, "Is Lindsey/Cate/Taylor/Ty available?"
You reply, ________________
"I'll have to check, but I may be able to help you. What is this pertaining to?"
OR
"She's in a meeting - can I take a message?"
The 4 things in this photo that prevent the upstairs showroom from being "ready."
blinds, pillows, lamp, and pedestal
These two appointment types are only offered on Tuesdays, Thursdays, and Fridays.
Mini Experiences and Accessory Styling Appointments
Bette
Rounded V-Neck with Plunge
DAILY DOUBLE #1
Guipure Lace
List the steps you should take when a bride calls to check on the status of her gown.
1) Celebrate them (how is wedding planning?/how are you?)
2) Put them on hold to check
3) Look up their ESD from us
4) Look up their order in their dress designer's portal
5) Let them know the status & next steps for when their dress arrives
(Bonus: advise them on when they should be reaching out to alterations)
This phrase can be said to your group to help keep your appointment on time as you get to the last dress.
"Okay, everyone, last but certainly not least, here's ________"
List the 3 things you HAVE to do before selling a dress off-the-rack.
1) make sure it's alterable to them
2) perform a quality check
3) have the bride perform her own quality check
Romina
Strapless Sweetheart with Cowl Detail
The response you should always give if a guest asks you, "What is that fabric (ex: mikado, crepe, etc.) made out of? Real silk?"
"There are some silks that are made from natural fibers, some that are made from synthetic fibers, while others are a blend of the two. This particular gown is ________"
Given this scenario, which appointment type would you recommend for your bride and why:
Has never tried on before, just wanting to get an idea of what she likes, wedding date is June 03, 2025.
Signature - we require a Signature Experience for any bride whose wear date is less than 4mos away to ensure that their stylist has enough time to show them all off-the-rack/in-stock options for their quick wear date!
The bar cart is in the room and additional seating is configured. Now we just need these three items for the Legacy Experience suite to be considered "ready."
Sign, goody bag, champagne bottle
DAILY DOUBLE #2
In no particular order:
1) Save their measurements to their file
2) Take notes
3) Assign their contact to you
4) Assign their S.O. to you
5) Assign their payment to you
6) Assign their purchase category
7) Put their paperwork in the correct folder
8) Upload their photo to BL and Yes album
9) Save favorites accessories
10) Complete their appointment
Audrey by Jenny Yoo.
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