CUBS Basics
How do you get into the tickler from the CMD prompt?
1 ENTER
What status means we have no phone numbers?
SKP
What do you need to do with a PN note after entering it into the notes section?
Add it to the important note lines.
What is the first step in documenting a debtor contact?
Talked to Debtor action code
What is the name of the Excel document you should have open at all times that has your action codes, compliance information, and etc.?
Agent Quick Guide
3 ENTER
What status means we have never spoken with the debtor?
ACT
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
Where do you go to update the date to work again if the debtor is requesting a call back on a particular date?
Tickler
What field on the collector screen represents the debtor's Progressive policy number?
CLIACT
How do you take a check payment in CUBS?
QC
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
Where do you change the desk number in CUBS?
9 screen
What CUBS screen should you use to view the Progressive policy details?
F34 Screen
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What action code will you use any time a debtor disagrees with or disputes the balance in any way?
143
How often does Caine and Weiner receive payment updates from Progressive?
Every day
What is the difference between an action code and a macro code?
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 7/14/23
What macro code indicates a manager helped you on your call?
,323
What two Progressive insurance cancellation reasons may warrant asking a debtor to provide a copy of their declaration page for their new insurance company if they claim there was overlapping coverage?
Non Payment and Flat Cancel