CUBS Basics
3 ENTER
What status means we have never spoken with the debtor?
ACT
What should you do if a debtor is calling in on an ABP status account?
Transfer the call to your manager (,323)
What is ALWAYS the first step in documenting a debtor contact?
Talked to Debtor action code
What is the name of the Excel document you should have open at all times that has your action codes, compliance information, and etc.?
Agent Quick Guide
MG
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What status will you use if your debtor is claiming fraud or identity theft?
DIS
Where do you go to change the desk number on a CUBS account?
9 Screen
What is the command to send a Pay Near Me text?
XPNM
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status means the debtor has filed for Bankruptcy?
ABP
Finish the phrase:
"If it is not in the notes, ___________."
"It did not happen!"
Where do you go to update the date to work again if the debtor is requesting a call back on a particular date?
Tickler
What CUBS screen will you use to see the product type if you do not recognize the client?
WC3
What CUBS screen will you use to see your settlement authority on your accounts?
W5
What CUBS command provides you with a brief explanation of the status on the account if you do not recognize the status on the account?
SD
What will you mark an account in CUBS if the debtor states to stop harassing them?
Cease and Desist
What action code will you use any time a debtor disagrees with or disputes the balance in any way?
143
What is Clay's favorite food?
Bacon
What is the difference between an action code and a macro code?
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What two pieces of attorney information do you need to collect from a debtor who claims they are being represented?
Name and phone number
What macro code indicates a manager helped you on your call?
,323
What are the 4 personality styles in the Platinum Rules?
Director, Relator, Socializer, Thinker