PN Notes and Credit Reporting
What does the following credit reporting statement mean?
CRPT:Y:
Scheduled to credit report but has not been reported yet
What is the daytime action code for left message on answering machine?
112
What action code should be used any time a debtor disagrees with or disputes the balance in any way?
143
What are we collecting on for Progressive accounts?
What macro code will you use to indicate you got a manager involved in your call?
,323
What does the following credit reporting statement mean?
CRPT:Y:01/31/25;93;$500.00
What is the daytime action code for Talked To Debtor?
116
If a debtor states to "stop calling", what will you mark the account in CUBS?
NO CALLS
What field on the collector screen represents the debtor's progressive policy number?
What action code will you use to send an account to support for documents?
413
What is the proper PN note to use when taking one payment for the balance in full for a courtesy deletion?
PN:CLOSE AS PFD
What is the action code for "DTR CALLED"?
716
If a debtor states they "never want to hear from our company again", what will you mark the account in CUBS?
CEASE AND DESIST
What CUBS screen contains the progressive policy details?
F34
What is the action code to change the status to HOT?
113
What is the proper PN note to use when taking multiple payments towards the full balance on the account for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What is the action code to change the status on an account to PTP?
135
What is the proper call recording disclosure in your initial talk off script?
This call may be recorded.
What is the name of the document you need to ask the debtor to provide if they claim they got new insurance BEFORE the cancellation date on the F34 screen on a non-payment cancellation account?
Declaration Page
What are the two action codes that should be used to document that you sent a Pay Near Me text to the debtor?
774 and 775
What is the proper PN note to use for a settlement of $150.00 posting today 2/4/25?
PN:CLOSE AS SIF FOR $150.00 BY 2/4/25
What is the action code to change the status on an account to ABP?
247
Provide the full mini miranda.
This is an attempt to collect a debt and any information obtained will be used for that purpose.
What are the two insurance cancellation reasons that DO NOT allow us to ask for a declaration page?
Insured Request and Underwriting Cancel
What scripting will you use to respond to a Progressive debtor that is asking for a settlement BEFORE the trigger date?
There is no settlement authorized on the account at this time per Progressive Insurance.