Complaints
What does FCA stand for?
Financial Conduct Authority
Where should we check and validate decline reason code?
Decline Reasons List
Where should we transfer the chat where customer is reporting about an unauthorised transaction?
FCQ/Fraud Chat Queue
Are customer allowed to reopen their closed Chase Account?
No.
Accessible Document Requests
RNIB
True or False: We ask customer how much compensation would they like.
False
True or False: Policy allow crypto currency/crypto assets payments.
False
What does NTDQ stand for?
New Transaction Dispute Queue
If statements are received every 2nd of the month, what do customer received on their account every 1st of the month?
Interest
Samples of RNIB documents
Braille, large print, audio CD or colored paper
A complaint is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a payment service user about the provision of, or failure to provide, a financial service or a ......
Redress Determination
How to check the used card's status on the Cards tab?
Go to Manage controls, and select View all payment devices
Where do we transfer Forced Expiry cases under Scenario A?
None
What does AER stand for?
Annual Equivalent Rate
3rd party support
Relay UK KG or SignVideo KG
_________ must be sent to the customer by the Daily Banking Specialist if the complaint is not closed within 24 hours.
Automated Acknowledgment letters
Subject for Troubleshooting case
Troubleshooting case - Card decline
Sample Case handed over to Banking Operations Queue
Complaints/CPR Cases
This is a feature on customer's account to limit their spending on the app.
Budget
The term “_____” is an umbrella term that refers to processes where a trans individual moves from one gender presentation to another
Transition
Which HTG will Daily Banking use as guidance to process compensation to close their complaint?
Complaint Compensation Guidance - KG
Which Reason Code does this description belong to?
"Acquiring Bank is sending an incorrect data , raise a Cash & Card Ops Salesforce case"
FORMAT_ERROR
Which HTG should we use as template for probing for unauthorised transaction?
Card Transaction Dispute Triage Daily Banking HTG #1
Sample of passport that re-orders customers' name
Malaysian passports
It is categorised by a wide range of issues, including domestic violence, and threats to life, as well as Power of Attorney care flags.
Other