Complaints
Card
Handover
Accounts
Vulnerability
100

This is a type of compensation provided to customers in scenarios where there is no financial loss but Chase caused Material distress, pain and suffering.

D&I

100

Where should we check and validate decline reason code?

Decline Reasons List

100

Where should we transfer the chat where customer is reporting about an unauthorised transaction?

FCQ/Fraud Chat Queue

100


Yes or No.
Are customer allowed to reopen their closed Chase Account?

No.

100

Large print is mostly used by individuals with sight problems. What is the standard font size for Dynamo?

11pt
200

True or False: We ask customer how much compensation would they like.

False

200

True or False: Policy allow crypto currency/crypto assets payments.

False

200

What does NTDQ stand for?

New Transaction Dispute Queue

200

If statements are received every 2nd of the month, what do customer received on their account every 1st of the month?

Interest

200

Give at least two examples of RNIB documents

Braille, large print, audio CD or colored paper

300

What does FCA stand for?

Financial Conduct Authority

300

How to check the used card's status on the Cards tab?

Go to Manage controls, and select View all payment devices

300

Where do we transfer Forced Expiry cases under Scenario A?

None

300

What does AER stand for?

Annual Equivalent Rate

300

 ________________is a service provided by BT, who are the only provider for this service. It is regulated by Ofcom, and enables people who are deaf, have hearing loss or who are speech impaired to communicate over the phone.

Relay UK KG

400

_________ must be sent to the customer by the Daily Banking Specialist if the complaint is not closed within 24 hours.

 Acknowledgment letter

400

When creating Troubleshooting Case-what would be the subject?

Troubleshooting case - Card decline

400

Sample Case handed over to Banking Operations Queue

Complaints/CPR Cases

400

This is a feature on customer's account to limit their spending on the app.

Budget

400

The term “_____” is an umbrella term that refers to processes where a trans individual moves from one gender presentation to another

Transition/transitioning

500

Which HTG will Daily Banking use as guidance to process compensation to close their complaint?

Complaint Compensation Guidance - KG

500

Which Reason Code does this description belong to?
"Online payments frozen or numberless card frozen"

Card Active

500

Which HTG should we use as template for probing for unauthorised transaction?

Card Transaction Dispute Triage Daily Banking HTG #1

500

Sample of passport that re-orders customers' name

Malaysian passports

500

A vulnerability category that  is  categorized by a wide range of issues, including domestic violence, and threats to life, as well as Power of Attorney care flags.

Other

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