Violation Appeal
what is a plate or violation number used for in VPS
Easiest way to search for a violation
You click on this to reset a password
What is the password reset button in CAMS
What two items constitute the Delaware E-Zpass agreemnt
Terms and conditions, together with the application
This shows FAQ's for E-Z Pass Delaware
What is the FAQ page on the E-Z Pass Delaware website
This is how a customer pays for a toll
What is cash, prepaid balance on EZ-pass account
What is an IAG customer
This customer is an E-ZPass customer of another state
Which page shows the total amount of Discount plan trips the customer has already completed
The transponders/tags page in CAMS
What can constitute transponder misuse
Account in negatvie balance, not properly attached, not using in correct class of vehicle.
This is an eleven digit number on the bottom left side of the label above the barcode
What is the transponder number
What happens when the toll is not paid at the time of the toll.
This could result in a Vtoll or a violation
What do we verify before doing an appeal for a DE ezpass customer
A positive account balance under account summary in CAMS
The red return icon in the transponder page of CAMS allow you to do this.
Return transponders that have aged out.
What is a Prepayment Amount?
The balance the customer agrees to maintain to pay for any account charges/tolls.
This is how tolls are collected on Delaware Toll Roads
Electronic Toll Collection, cash lanes, or Toll by Plate
How long does a customer have to pay a first notice violation
21 days (with a 10 day grace period)
What is Stolen, Sold, Leased, Have an E-Z Pass DE account, Have another toll authority account, or grounds for appeal not listed above
These are reasons for an appeal
What page in CAMS displays the entry time and location of the Toll as well as parking facility charges
The Toll/Non Toll Transactions page
The customer must inform us of the following changes to account information.
Name, address, phone number, vehicle information, CC or bank account, and expiration date of CC
What must you inform the service center of before using on E-Z Pass Delaware toll roads
What is a rental vehicle
This can be found in 3 places on the notice received
What is a violation number
What is 21 DEL C 4127 used for
This is the State Code regarding additional penalties and fees
What should our notes include in CAMS and VPS
Who we spoke with, were they verified, what they needed, how we assisted, who we transferred to
What is the timeframe for closing an account and what must the customer return to us.
30 days for account closure and the transponders must be returned
This information is needed to file an online appeal
Violation number, license plate, and state plate is registered in
What are the two types of violation notices you can receive
First notice and final notice of violation