Definitions
Making sure people get tasks done
Helping people overcome obstacles
Making sure people are where they need to be and completing tasks effectively
What is Listening?
Listening and understanding what the other side is saying to solve a problem or resolve conflicts
Problem-Solving
Identifying the problem AND what is causing the problem to implement a solution
You are about to deliver a customer's food, but you notice that the food is not the same as what's printed on the receipt. You take it back and check with your co-workers. What skill is this?
Attention to Detail
You are a flight attendant and notice that a baby is crying on board, which is annoying all the passengers. You go to the row where the crying baby is and find that the air conditioning is flowing too intensely by the baby. You turn it off for the mother.
Problem solving
What is Creativity?
The way you solve problems or approach tasks
Helps people see how problems can be solved in new ways.
Writing
A version of communication that allows people to convey a message using choice words without visual cues.
Analytical Reasoning
Taking a large problem and breaking it up into smaller steps to identify a solution or accomplish a goal
You use Microsoft Excel to manage customer orders and business statistics. What skill is this?
Computer Skills
You're an event planner and need to break down the project into smaller steps to organize the process and accomplish the task efficiently
Analytical Reasoning
What is Attention to Detail?
Noticing the little details that could make a big difference in the outcome
Employer can count on you to catch small errors and correct them as needed
You're intentional about how projects are executed
Communication
The ability to share ideas and information in a clear and concise , efficiently and effectively
Critical Thinking
Evaluation and interpretation of information to make a judgement, conclusion, or choose a course of action
You manage a hotel and you find a negative Google Review from a previous guest. You choose words that would convey a sincere message to the guest to make up for the bad experience
Writing
You're a server at a restaurant and notice that the line cooks are behind on numerous orders and the guests are getting hangry. You ask the other servers to take over for you so that you can assist the line cooks.
Team work
What is Relationship Building?
Maintaining good relationships with co-workers and clients
Allows people to manage conflict and arrive at a solution
Teamwork
Working together as a team to achieve the same goal. Making positive contributions to a team to help achieve a goal
Adaptability
Making necessary adjustments to how you approach a task
Being able to handle change with a positive attitude and finding a new approach to the task
You are a wedding planner. You manage the wedding timeline and make sure all tasks meet the deadline. What skill is this?
Project Management
You work at a hotel and read customer reviews. There are complaints from several guests that they wish the complimentary breakfast came with a coffee bar to help them wake up. This data gives enough evidence that a coffee bar must be implemented.
Critical Thinking
What are Computer Skills
Being familiar with business software programs to help organize data
What is Project Management?
Managing tasks from start to finish
Making sure everything stays on time
Ensures that deadlines are met and projects are completed efficiently and effectively
Leadership
The ability to influence a team to work together to achieve a common goal.
You are working a wedding event and realize one of the tables legs is missing a piece, causing it to wobble. Although you don't have tools, you stack napkins under the leg to stabilize the table.
Creativity
You're an event planner and find that one of the caterers had to cancel last minute due to the winter weather. With a positive attitude, you encourage anyone available to start cooking in the kitchen to make up for the absent caterers.
Adaptability