Communication
Asking questions when you are confused can help prevent these.
What are mistakes?
Smiling, saying hello, and offering help are all part of this job skill when working with the public.
What is good customer service?
The hygiene product used under your arm to mask the smell of sweat.
What is deodorant?
You see a small spill in the hallway. Instead of walking past it you should do this to keep everybody safe.
What is contact housekeeping and put up a yellow caution sign?
This is following instructions without someone watching you the whole time.
What is working independently?
This helps show you are listening without saying words.
What is eye contact or nodding?
This skill means paying attention to what the customer is saying.
What is listening?
Being mindful that your hygiene can affect the people you work with, including coworkers, patients and customers.
What is thinking about how your personal hygiene impacts others at work?
Come to work looking and smelling CLEAN! And check yourself often throughout the day!
You have 3 tasks to do, but your supervisor is busy on the phone. Instead of interrupting you should check this document to find your next step.
What is your task list?
The number one reason most people lose their job.
What is poor attendance?
Giving employees constructive comments about their performance is known as this.
What is feedback or constructive criticism?
This is what you should do with your voice when a customer is upset.
What is speak calmly?
This happy birthday song should be sung twice when doing this activity to ensure germs are gone.
What is washing your hands?
Deciding which job to do first when you have more than one thing to do is called...
What is prioritizing tasks or choosing your most important task?
What skill means you have the ability to change plans or routine with ease?
What is flexibility?
When a coworker explains how to do something step-by-step, they are providing this.
What are directions or instructions?
“When the phone rings while you are assisting a customer, what should be your top priority?”
A. Playing on the computer
B. Listening to music with headphones
C. The customer
What is “Ask the customer to hold for a moment, answer the call, and check if you can place the caller on hold.”
To prevent the spread of germs when you don't have a Kleenex, you should sneeze or cough into this.
What is the inside of your elbow?
This is what you would do if you are feeling frustrated because the task you are doing is difficult.
What is ask for help?
Trusting in yourself and your abilities.
What is having confidence?
Smiling, eye contact, and body language are examples of this type of communication.
What is non-verbal communication?
“Which choice best describes how work staff should always be trained?”
A. Be active, creative, and organized
B. Be fast and complete work on time
C. Be helpful, courteous, and knowledgeable
D. All of the above
What is "D", All the above.
Using hand sanitizer, wiping down high touch surfaces, and covering your mouth when you sneeze are all examples of what practice?
What are ways to practice good hygiene and prevent the spread of germs at work?
You finished your work 15 minutes early. What should you do before checking your phone?
What is ask if there's anything else for me to do?
“What skill do employers like to see in their employees?”
A. Integrity
B. Initiation of tasks
C. Calm, positive attitude
D. All of the above
What is "D", All the above?