Transformation 101
Japanese Words
Important Concepts
Tools
Implementing Change
100
Elimination of waste, defect free healthcare, improved workplace appreciation, stronger leadership & improved processes.
What are the basics of Transformation?
100
This means "actual place" or "place where the work is done"
What is "Gemba"?
100
Specific tasks in a specific order, outlining the best / most efficient way to get a job done.
What is Standard Work?
100
A systematic process of workplace organization.
What is 5S?
100
The act of careful watching and listening.
What is observation?
200
These individuals are recognized as "the resident experts" in the workplace.
Who are "the people doing the work"?
200
This is the Japanese word for 'teacher'.
What is 'sensi'?
200
This is where standard work should be posted.
What is the work area?
200
This is asked (approximately) 5 times in order to get to the root cause of a problem.
What is 'why'?
200
A check-list of leadership activities to be performed on a daily, weekly and monthly basis
What is 'Leadership Standard Work"?
300
For example; "Giving Meds, performing surgery or documenting care"
What are "Value Added Activities"?
300
This word translates as 'Continual improvement".
What is Kaizen?
300
This is who should create standard work.
Who are 'the people doing the work'?
300
A system whereby two bins or containers are used to trigger the re-order of parts.
What is the 'two bin system'?
300
These help us to know if the changes we are making are leading to improvement.
What are 'metrics'?
400
"Start on time, End on time"
What is Transformation's policy regarding punctuality?
400
The Japanese word for 'waste'.
What is 'Muda'?
400
These are what the 5 s's in 5S stand for.
What are Sort, Straighten, Shine, Standardize, Sustain?
400
This is an 11x 17 in form that is used as a problem evaluation, root cause analysis, and corrective action planning tool.
What is an A3?
400
The act of observing a process in your own area, while watching for the 8 wastes.
What is a "Waste Walk"?
500
Transformation activities are always focused on ________ and never about _________
What are processes and people?
500
Japanese word for "sign". These are usually cards printed with information about specific parts or inventory pieces.
What is 'kanban'?
500
These are the 8 types of waste outlined in the DOWNTIME acronym.
What are Defects, Over production, Waiting, Not clear, Transporting, Inventory, Motion and Excess Processing?
500
This is a tool that helps us to see 'How the work flows now'
What is a 'Value Stream Map'?
500
The most basic underlying reason for an event or condition. This is where action must be taken to prevent recurrence.
What is the 'root cause'?
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