Building Confidence
What does the "A" in the ABCD cognitive behavioral method stand for?
Activating Event
TRUE or FALSE:
Workplace feedback can include, team meetings, performance reviews, and 1-on-1 discussions.
TRUE
The ability to follow rules.
compliant
Fill-in-the-blanks:
Workplace expectations are like __ ______.
job rules
What are three words you are encouraged not to say in this class or on the job?
I don't know.
Fill in the blank:
According to the Webster's Dictionary, confidence is, " having a sense of ______ and ______ in something or someone."
trust and belief
True or False:
Feedback provides information on what behaviors or actions were wrong, but does not provide solutions on how to remedy issues.
FALSE.
Criticism points out what's wrong while offering no solutions on how to fix it. Feedback not only points out the wrong, but also coaches the professional on how to get it right.
Can be counted on to do your job.
dependable
A way to learn workplace expectations by studying your co-workers' behaviors.
observational learning
What is...
A state of worry or mental tension caused by a difficult situation.
stress
Who said, "Don't turn away from what's painful. Examine it. Challenge it"?
Steven Spielberg
What is....
The process of providing information and guidance to employees about their performance and behavior on the job, with the aim of helping them improve their skills, knowledge, and effectiveness.
feedback
The ability to do a job well.
competence
A lengthy document that most companies make me sign that details explicit workplace expectations. Companies will often refer back to this document if the employee is breaking a workplace expectation.
A term that refers to group of people who face disadvantages and discrimination due to their disabilities, or 'special' abilities?
social minorities
The ABCD cognitive behavioral model is a tool that helps you to___________.
Challenge disruptive thoughts with more logical ones, so that the proper course of action can be taken.
Information that can push us forward (make us better professionals), rather than back.
Joe Hirsch's concept on "feedforward"
Showing the initiative to solve problems or create better systems.
proactive
Fill-in-the-blank:
The ___________ ________ are the values, behavioral expectations, and practices that guide and inform the actions of employees.
organizational culture
Consists of everything you communicate without words. It includes hand gestures, facial expressions, posture, and position.
Nonverbal communication
*Sometimes a nonverbal message is stronger than a verbal message.
Based on information presented in our lecture, name at least THREE confidence disruptors.
Potential Answers:
-peers
-social media
-superiors
-negative self-talk
-comparing
-not confronting triggers
Provide at least 2 reasons why feedback is important.
Potential answers:
-it promotes growth and development
-it increases motivation and engagement
-it improves performance
-it builds trust and open communication
Something everyone in this class is currently doing, and something that we discussed that could help an individual develop their "valuable employee traits."
complete their education
List the two steps discussed in class for formally addressing unclear or concerning expectations with your boss.
1. send an email (which documents the communication between you and your boss)
2. Schedule an appointment with your boss to speak about the unclear/concerning expectation because you never just want to pop-in on your boss/supervisor; most have calendars that they work by.
In the ABCD cognitive behavioral model, what are you encouraged to do for the "D"?
DISPUTE/DISRUPT: Stopping/replacing irrational thoughts with more useful and logical interpretations.