Empathetic Communication
List one step in Empathetic Communication
Try to understand and recognize what the other person is feeling
State the other person emotion in your response.
Ask a related question.
Get 5 people to guess your emotion from just your facial expression.
Pick an emotion.
Your manager thanks you for getting your work done, then gives corrective feedback about slowing down to make sure you do not skip any steps. What is a kind way to accept this feedback?
Thank you!
Your manager gives you a list of things to complete verbally and you don't want to forget them.
Ask if you can have a written or typed to-do list with steps broken down.
You go in for an interview and the person interviewing you stands up when you walk in the door.
Shake their hand and say "Hi my name is _____, it's nice to meet you.
List the two parts in empathetic communication.
1. Recognize and sate the emotion of the person you are talking to.
2. Ask a related question.
Show two different ways you could sit in a chair to show that you are interested and care about what is being said.
Sitting up right with good eye contact
leaning in to hear the speaker
using facial expression and nodding to show you are following along
Your manager asks you to clean the bathrooms at the end of your shift, which is your least favorite task.
Ask if you can have a few minutes before your start to feel mentally prepared to finish the task.
Headphones - for noise canceling
Written list of instructions.
A quite space for when you have scheduled work breaks
A visual timer
Show an appropriate response to the question "Why are you interested in this job?"
List reasons why you want to work there and what strengths you have that make you qualified for the job.
Give two reasons why we might use the strategy of empathetic communication.
To show we care how others feel.
To keep a conversation flowing.
To have a tool to fall back on in a time of stress.
Show an appropriate way to enter an interview.... and a rude way that should be avoided.
act it out.
You were stocking shelves and your coworker did not follow the safety rules. The large stack of computers fell and crashed to the floor. Who are two people you should talk to about this?
Your coworker and you manager.
WHO should you talk to about accommodations and WHEN?
Manager or person doing the hiring. As soon as you become aware that you will need them (at time of interview).
Before you interview for a job, what is a way to use colors to prepare for the interview?
Read through the job description and highlight the main details of the job. (ex. job title, pay, hours, job/skill requirements).
That sounds exciting and like it will be lots of fun. how are you going to celebrate.
Turning away
Slumped in chair
head on table
folded arms
no eye contact
Your manager made an inappropriate comment about your friend, who should you go to and what should you say?
Go to HR and explain that the situation made you uncomfortable and you want HR to talk to them.
An employee tells their supervisor, “I work best when I have directions written down.” This communication skill is called this.
Self advocacy
What are 4 things you should include in your resume?
1. Contact information
2. Previous work experience
3. Strengths/Skills
4. Education background
5. Volunteer work
6. Extracurriculars
Your friend is complaining that they had a busy weekend and that they don't feel ready for the week.
Say: "You sound tired and stressed, what made your weekend so busy?"
Do a practice interview for a paraeducator position with Molly and Becka. Show how you would enter the interview and demonstrate confidence.
skit
List 4 different professionals that you could go to in/ outside of work to ask for support with conflict.
1. HR manager
2. DDA case manager
3. Job coach
4. Manager
5. Boss
An employee with anxiety asks to take a short break in a quiet area when overwhelmed, but they still complete all essential job duties. This law may protect their right to request that accommodation from an employer.
What is the Americans with Disabilities Act?
The person interviewing you asks if you have any questions for them when you're done interviewing.
Ask about accommodations and expectations!!