Understanding Crisis
The first step in recognizing that someone may be entering a state of crisis?
What is noticing changes in behavior, tone, or body language?
What tone of voice should be used during a de-escalation attempt?
What is calm, low, and respectful?
What is the core principle of trauma-informed care?
What is understanding that behaviors may be rooted in past trauma?
What is one way to build rapport before a crisis occurs?
What is learning names, showing interest, or checking in regularly?
What should you do immediately after a crisis has de-escalated?
What is ensure physical and emotional safety?
This term refers to the moment when a person loses the ability to cope or regulate emotions effectively.
What is a crisis?
What is the technique called where you repeat key phrases the person says to show you are listening?
What is reflective listening?
Name one of the “5 Principles” of trauma-informed care.
What is safety, trustworthiness, choice, collaboration, or empowerment?
What kind of environment supports calm and reduces triggers?
What is predictable, structured, and safe?
Why is it important to debrief after a crisis event?
What is to process emotions, learn, and prevent future incidents?
True or False: A crisis always happens suddenly and without warning.
What is False?
Give one example of a non-verbal cue that can support de-escalation.
What is maintaining open posture, nodding, or keeping appropriate distance?
True or False: It’s helpful to tell someone to “calm down” during a trauma response.
What is False?
What is the term for identifying early warning signs before escalation?
What is early intervention or proactive assessment?
What is one question you might ask the person after the event to support recovery?
What can we do to help you feel safe right now?
Name one environmental factor that can increase the risk of a crisis.
What is noise, overcrowding, or lack of privacy?
Which is better: giving commands or offering choices?
What is offering choices, because it restores a sense of control?
Why is avoiding sudden movements or loud tones important in trauma-informed communication?
What is to prevent triggering past trauma responses?
How can consistency in staff responses prevent crises?
What is it builds trust and reduces confusion or power struggles?
What does “restorative practice” mean in post-crisis care?
What is repairing relationships and rebuilding trust?
The goal of verbal crisis de-escalation
What is to reduce emotional intensity and re-establish safety and control?
What should you do if the person refuses to engage verbally?
What is remain calm, give space, and use silence to reduce tension?
What does it mean to “regulate before you relate”?
What is managing your own emotions before engaging with someone in crisis?
What role does self-care play in preventing crisis escalation?
What is maintaining emotional regulation and resilience?
Why is it important to document a crisis event?
What is to track patterns, improve care, and ensure accountability?