Hotel
Car
Air
Trip/Apollo
Misc

100

True or False? We are able to match prices with other hotels?

False

100

What are three things we can modify on a cash car reservation.

You can modify the necessary information such as Dates, Times and car Types.

100

Why do you use Shift+F1 when booking a airline ticket.

TSA Info - Dates of Birth

100

What is the code to price the fare at the lowest changeable rate?

$BB/FXD

100

Can owners use points for theme park tickets? Yes or No?

Yes

200

What is the only rate code that we can book for Best Western in points? 

F.I.T. Rates

200

What is the code for a Intermediate Car (2-Door or 4-Door) Automatic Transmission with AC?

ICAR

200

What fees will the owner pay to change the air itinerary?

$250+ Airline Change Fee, $25 Wyndham change fee per ticket, and any difference in airfare.

200

Under what tab in Trip would you go under to identify if a member is a Plus Partner?

Membership

200

What is the Renting Points policy?

All members can rent points between the 2-3 month windows ONLY.

Platinum members can rent 45 days – 3 months ONLY.

300

Before we book a hotel for a Spend A Night on Us SANU (3SNU, 4SNU...7SNU) we need to verify three things from the caller,  which are?

Verify the customer their Name, When and Where they toured.

300

Match the Follow Discount Code with the Vendor.

Alamo...Avis...Budget...

Z592900...VCOM...B323090

Alamo = VCOM

Avis = B323090

Budget = Z592900

300

What are at least Three things you want to spot check when booking an airline ticket before sending it to QC?

- *PS*PO = Birthday
-  RM* = Baggage Fees
- *PP = PMEMOs
- *PT = Account Code
- *FOP = Credit Card
- *VL = Vendor Locator
-  9D = Seats

300

What is the formula to fix the error below...

Simultaneous CHG to PNR

IR (enter) R:XX (enter) ER (enter)

300

True or False: Every Club Wyndham Member is an RCI Member.

True

400

What are the two account codes we use when booking a Spend A Night on Us.

*The two types of Spend A Night on Us*

SPEND

SPEND2

400

True or False: Owners can rent a car with cash or points and pick up/ drop off at a local vendor?

False

400

If a owner calls in and wants to book a points air reservation for a family member who is not a member, what account code do you use?

PPA

400

What is the Invoicing Code?

HBDIDAD/FCK

400

What are two visible differences between a points reservation and a cash reservation?

TUR Lines and Point Value

500

What is the difference between a Hotel and a Motel?

Motel has the room doors outside in an open access area.

500

A owner calls in and wants to book a car reservation. They have a Use Year of January 1, 2018 to December 31, 2018. They are calling on May 20, 2018, they would like to pick up the Car on November 17th and return on November 19th. Can they use Points? Yes or No?

No

*There is a day minimum for car rentals with points.*
It need to be 3 full days. They would need to add-on a day before or after to their trip/reservation.

500

What is the name of the Tab in Smartpoint that you would go to when you need to add-on a wheelchair for a airline ticket?

Create/Edit Special Service

500

There are three side to Apollo... What are the following referred to?

"White Screen" = ___________
"Colorful Side" = __________
"Grey Side" = ____________

"White Screen" = Viewpoint Side
"Colorful Side" = Native Side
"Grey Side" = Smartpoint

500

If a owner has a Regular Use Year of
 7/1 - 6/30. They are making a reservation starting on 6/29 and end on 7/2. Can they use Current Use Year or Next Use Year for the reservation? 

Current Use Year