Airport
What do you call the document you need to get on the plane?
Boarding pass
What is the process of arriving and getting your room key called?
Check-in
What do you ask for when you are ready to pay for your meal?
the bill / The check
What is the polite way to say "I'm not happy with this"?
I would like to make a complaint.
What is the opposite of "Turn left"?
Turn right
Where do you go to give your large suitcases before the flight?
Check-in counter
If a room is for two people, what kind of room is it?
Double room / Twin room
What do you call the list of food and drinks available to order?
Menu
If you bought something and want your money back, what do you ask for?
A refund
What phrase do you use to ask for the way to the station?
Excuse me, how do I get to the station?
If your flight is late, we say the flight is ________.
Delayed
What do you call the hotel staff member who helps you with your bags?
Bellboy / Porter
What is a "starter" (or appetizer)?
A small dish served before the main meal.
What do you call the paper that proves you paid for an item?
Receipt
If a building is at the place where two streets meet, it is on the ________.
Corner
What is the area called where you go through security and wait for your flight?
Departure lounge / Airside
What is the phrase for "all meals are included in the price"?
All-inclusive
If you want to sit at a table at a busy restaurant, you should make a ________.
Reservation / Booking
What does "Out of stock" mean?
The item is not available to buy right now.
What does "Go straight on" mean?
What does "Go straight on" mean?
What do you call the area where you collect your luggage after landing?
Baggage claim
If you want to order food to be brought to your hotel room, what service do you call?
Room service
What is the difference between "still" and "sparkling" water?
Still water has no gas; sparkling water has bubbles (carbonated).
How do you politely ask to speak to the person in charge?
May I speak to the manager, please?
What is a "landmark"?
An easily recognizable object or building that helps you know where you are