Types of Tourism
What is domestic tourism?
Travel within your own country.
Name two types of destinations.
Beach and urban (city).
What does a travel agent do?
Sells travel products/services like tickets, packages, and insurance.
Name two types of public transport tourists might use in a city
Buses and trains (including MRT/subway).
What are the 3Rs of sustainable tourism?
Reduce, Reuse, Recycle.
What is inbound tourism?
Tourists coming to your country from abroad.
What feature makes a mountain destination appealing to adventure tourists?
Opportunities for hiking, skiing, or scenic views.
What is a tour operator?
Organizes and sells package holidays, combining travel, accommodation, and activities.
What is a hub airport?
An airport with many connections, allowing transfers to other cities/countries.
Why is good customer service important for tourism organisations?
Leads to satisfied customers, repeat business, and good reputation.
Give one example each of leisure, business, and VFR travel.
Leisure: Beach vacation; Business: Attending a conference; VFR: Visiting family in another city.
Explain how accessibility can affect a destination's appeal.
Destinations that are easy to reach attract more tourists.
Give two examples of ancillary services in travel and tourism.
Travel insurance and car hire.
Give one advantage and one disadvantage of air travel for tourists.
Advantage: Fast for long distances. Disadvantage: Can be expensive and polluting.
Give one way a hotel can provide good customer service for PRMs (persons with reduced mobility).
Ramps, accessible rooms, or staff assistance.
Explain the difference between outbound and inbound tourism, using France as an example.
Outbound: French residents traveling abroad. Inbound: Foreign visitors coming to France.
Why might seasonality be a challenge for a beach resort?
Visitor numbers drop in the off-season, affecting business.
What is an interdependency between two tourism organisations?
When, for example, a hotel relies on travel agents to bring guests, and travel agents rely on hotels for accommodation options.
What makes integrated transport systems (like Singapore's MRT and bus network) attractive to tourists?
Easy, fast connections and seamless transfers between transport types.
How can a travel agent encourage responsible tourism?
By recommending eco-friendly destinations and sustainable travel options.
Name and describe a special interest type of tourism and what motivates travelers to choose it.
Eco-tourism—travel focused on nature, conservation, and learning; motivated by environmental concern.
How can a destination's culture attract specific types of tourists?
Unique traditions, festivals, food, and history attract cultural tourists seeking new experiences.
How do destination management companies (DMCs) contribute to sustainable development?
By offering eco-friendly packages, using local providers, and training staff in responsible tourism.
Describe how sustainability can be improved in a city's transport infrastructure.
By introducing bike/e-scooter rentals, electric buses, dedicated cycle lanes, and integrated ticketing apps.
Explain the link between customer service and sustainability in a tourism business, using an example.
Providing sustainable choices (like paperless payments, eco tours) as part of excellent customer service builds loyalty and protects the destination.