Pillow Talk
A BCD Travel product used at the point of sale to view and book hotel rates
AgentSource Hotels (ASH)
A hotel loyalty program that provides awards to guests who use a hotel chain.
Frequent Guest Program
An airline loyalty program that provides awards to travelers who use an airline or its partners.
Frequent Flyer Program
A car rental loyalty program that provides services (such as fast pickup) to those who use a car rental vendor.
Frequent Renter Program (*C¥)
A special rate negotiated between a supplier (e.g. air, hotel or car) and a company
Contract fare/discount (DAT20-air discount)
When a hotel is sold out and there are no rooms available for a person who has a confirmed reservation, the hotel provides alternate accommodations at a different hotel.
Walk
When the hotel will hold the room all night. If a room is guaranteed for late arrival, failure to cancel it by the designated policy will result in a charge. A credit card number is required to guarantee the reservation.
Guaranteed Hotel Reservation
The journey does not return to the point of origin
One Way
Additional insurance pertaining to car rentals, covering theft and vandalism in addition to accident damage.
Loss Damage Waiver - LDW
A fare without tax.
Base Fare
Notification to hotel that a traveler has arrived to stay at hotel.
Advising the hotel that a guest is leaving the property and usually includes payment for the stay.
Check-in/Check-out
Normal hotel room type, generally wiht television, and en-suite bathroom. A flat rate for which a hotel offers any of its available rooms
Standard Room (ROH)
A trip that begins and ends in the same city with no un-flown portions.
Round Trip
An industry term for optional insurance provided by car rental companies that eliminates all responsibility of the driver in an accident.
Collision Damage Waiver - CDW
An airline passenger or hotel guest who fails to use and/or cancel a reservation.
No-show
A hotel employee who attends to guests' needs for special information, theater and restaurant reservations, and any other special requests.
Concierge
The method of payment for a transaction.
Interruption of travel for more than 4 hours for domestic US flights, or 12 hours for domestic US flights as part of an international journey, or 24 hours for international flights.
Stopover
Car rental rate that covers all costs (other than insurance and gas/fuel) for the duration of the rental, regardless of the distance driven.
Unlimited Mileage Rate
A passenger on a waitlist or someone prepared to travel if space becomes available at the last moment.
Standby
Hotel that Pretty Woman was filmed
Beverly Wilshire, A Four Seasons Hotel
This quote was used in what movie - "Housekeeping. You want towel?"
Tommy Boy
Where passengers fly out to one destination and return from another. This type saves backtracking and make a trip more cost effective.
Open Jaw
An hourly-based rate calculated on the total amount of time it takes for the sedan company to leave their home garage to pick up the customer, drive them to the drop-off location(s), and then driving back to their home garage.
Garage-to-garage
A journey from origin to destination with a return to the origin in a continuous, circular route using two or more fare components
Circle Trip