You can travel across a city underground on this type of train. What is it?
The subway
I am a small piece of paper you get after you buy something. I show how much you paid. What am I?
Receipt
What are polite expressions you can use when a tourist arrives to a hotel?
And how do you offer your help?
“Welcome to our hotel!”
“Good afternoon. Welcome!”
“How can I help you?”
You sleep on this at night, and I have pillows and sheets. What am I?
Bed
I am a document with your photo and personal information. You can use me to prove who you are. What am I?
ID
Tourists visit this famous ancient amphitheater in Rome, Italy. Gladiators fought here in the past. What is it?
The Colosseum
You write your name in a special way to show that a document is yours or that you agree with something. What am I?
Signature
What information do you need to ask a guest for during the hotel check-in process? Mention at least 4 things.
Name, reservation, ID/passport, phone number, email address, and signature.
You can swim and relax in this hotel facility. What is it?
Pool
I work in a hotel. I welcome guests, answer their questions, and help them when they need something. Who am I?
Hotel staff
This is a place where you can see statues, paintings, and other works of art.
A museum
You can use me to pay for things without using paper money or coins. I have a number and an expiration date. What am I?
Credit card
A tourist says that there is a problem with their room. What three things should you do to help the guest?
Listen to the guest, apologize,
Ask for his personal information
Ask for the number of room
and offer a solution/help.
Point for the first team who types on the chat the answer:
You use me to go up or down between floors in a hotel without using the stairs. What am I?
The elevator
A person who works on a plane and helps passengers.
A flight attendant
You travel on water, visit different cities or countries, and sleep on the same large ship. What type of trip is this?
A cruise / cruise trip
I am an official document you need to travel to many other countries. I help identify you when you cross international borders. What am I?
A passport
Work with a partner. One student is the receptionist and the other is a tourist arriving at the hotel. Act out a short conversation. Welcome the guest, ask how you can help, and ask for their reservation.
Role-play
Work with a partner. One student is the receptionist and the other is the tourist. Perform a complete hotel check-in using these elements: welcome, name, reservation, ID/passport, number of nights, room price, payment, and receipt.
Role-play
Someone who helps clean rooms in a hotel.
A maid / cleaner/ housekeeper
You walk for several hours on trails in the mountains or countryside to enjoy nature. What activity is this?
Hiking
I am a way to pay using physical banknotes and coins. You can give me directly to a cashier. What am I?
Cash
Imagine your email address is: leigh.wright86@outlook.com. Spell it aloud for the receptionist.
L-E-I-G-H dot W-R-I-G-H-T eight-six at O-U-T-L-O-O-K dot C-O-M
After swimming in the hotel pool or taking a shower, you use this to dry your body. What is it?
Towel
This person plans trips for other people.
Travel agent