Resort
What Latin/Caribbean restaurant is at Disney's Caribbean Beach Resort?
Sebastian's Bistro
Are Canadian's allowed to have Travel Protection on their packages?
No. Not unless they have a US mailing address.
What are the main components that are included in a package?
Tickets, Resort, Dining, Car Rental, Memory Maker
What are the ticket policies?
What do you need to verify a travel agent?
Which two pools at Disney's Yacht Club and Disney's Beach Club are closed for routine maintenance?
Stormalong Bay and Shipwreck Pool
When does Memory Maker first activate when you purchase the 30 day Memory Maker?
Once you download the first photo.
What can be added on up until final payment?
Travel Protection
Do annual passholders need a reservation before arriving at the Theme Parks?
Yes, however you can come in after 2 pm. The exception being Good to Go days and Magic Kingdom on Saturdays and Sundays.
When doing a modification what does the Travel Agent need to verify before we can into SBC?
Lead Guest full name
What Resort and Room Type can you see animals outside of your room?
Disney's Animal Kingdom Lodge, Savanna View
How much is the standard 30 Memory Maker going for?
$210
What is the new addition to all Walt Disney Packages for 2025?
Entry to the currently operating water park on day of arrival
Can Special Event Tickets be purchased with a package?
No
When handling a cancellation is Exploration apart of Quality Monitoring for that portion?
No.
If a guest books at the Four Season Resort at Walt Disney are they eligible to do extended evening theme park hours?
No. Only Walt Disney World Resort, Shades of Green, and Walt Disney World Swan and Dolphin Hotels and Swan Reserve.
What is the Florida Policy for any child 5 and younger when getting a rental car?
They must be in a car seat.
What is the two components of a package that cannot be added to Resort Stay with Great Accommodations?
Either of the Dining Plans and Memory Maker
What is a ticket validity?
They are valid dates that the guest has for when they use their tickets.
What kind of Dialogue must we have when on call?
Positive Dialogue
What resorts has what are called "No Touch dates"?
The Campsites at Disney's Fort Wilderness Resort and Campgrounds
If a travel agent calls to get the confirmation number of the car rental, are you able to see that number?
Yes, it'll be located in internal notes.
How many days after checking out can a Travel Agent call to book a Bounce Back Offer for their client?
7 days after Guest checks out.
Do tickets ever lose their value?
No, if the tickets do not become used the guest can call in to switch them to a different day.
What has to be covered every single call?
Welcome and Acknowledge, Guest Policies, Business Procedures and Call Close