Habits for Success
A student forgets materials and arrives late to class three days in a row. This habit needs improvement.
What is reliability / punctuality?
At TRC, students practice customer service skills because workplaces rely on this to keep customers returning.
What is good customer service?
This behavior includes using appropriate language, tone, and body language at work.
What is professionalism?
Working together with others to complete a task is called this.
What is teamwork?
This time management strategy involves deciding which tasks should be done first.
What is prioritizing tasks?
A student checks instructions before asking for help and attempts the task independently first.
What is initiative?
When helping someone, repeating their concern back to them ensures understanding.
What is active listening?
Rolling eyes, interrupting, or ignoring instructions can be considered this type of behavior.
What is disrespectful or unprofessional behavior?
Giving someone your full attention, maintaining eye contact, and responding appropriately shows this skill.
What is active listening?
Breaking large projects into smaller steps helps prevent this common productivity problem.
What is procrastination?
A student makes a mistake on an assignment but reviews the feedback and corrects it.
What is accountability?
A coworker asks for help but you are busy. The professional response is to do this.
What is acknowledge them and provide help or a time when you can assist?
Respecting differences in opinions, backgrounds, or beliefs demonstrates this workplace value.
What is inclusion / diversity respect?
This communication skill involves clearly expressing ideas while respecting others.
What is assertive communication?
Employers value workers who consistently show up prepared and on time. This trait is called this.
What is dependability?
Continuing to work toward a goal even after several failed attempts demonstrates this habit.
What is perseverance?
A customer complains about a mistake. The first professional response should be this.
What is listen calmly and acknowledge the concern?
If conflict occurs between coworkers, this professional approach focuses on solving the problem rather than blaming people.
What is conflict resolution?
When team members disagree but work together to find a solution, they are practicing this.
What is collaboration?
Researching the company, preparing answers, and dressing professionally helps with success in this situation.
What is a job interview?
This habit includes managing emotions, staying focused, and controlling reactions under stress.
What is self-regulation / self-discipline?
Providing good service to coworkers and supervisors is important because it improves this workplace factor.
What is team productivity / workplace culture?
Remaining calm and professional even when frustrated shows strong control of this.
What is emotional intelligence?
Understanding how another person might feel in a situation demonstrates this social skill.
What is empathy?
Identifying goals, required training, and steps toward employment is part of this planning process.
What is career planning / career readiness?