Treasury Solutions
Number that customers can use to get Treasury support
866-833-0050 opt 2
Fraud protection program added to online banking
What is Check & ACH Positive Pay
Amount of time a business customer has to dispute an ACH transaction
What is 24 hours
Standard Daily limit for mobile deposit
What is $10,000
Saves time for customers who deposit a lot of checks
What is Remote Deposit Capture?
Internal number for bank employee Treasury support
2-HELP option 6
Digital check image archive of 60 days
What is Remote Deposit Capture
Person responsible for submitting fraud case ticket
What is whoever the fraud was first reported to
Length of time account history is housed in online banking
Protects customer against ACH fraud
What is ACH Positive Pay
Way to get specialized answers regarding products or client issues
What is a MyOps ticket
Electronic payment method whose cutoff time is 2PM
Most common method of fraud reported by customers
Checks- counterfeit, forged endorsement or altered
Tab in online banking that houses estatements and estatement enrollment
Online wire module
Online service is supported by Customer Care versus Treasury Solutions
What is bill pay
This product can be used to send money same day Internationally with no limits except available balance
What is wire transfer
33% of businesses experience fraud in this format according to the 2024 AFP report
Business Email Compromise
Can change user access in online banking
Who is the admin
Customer says, "I need a way to pay my employees through direct deposit."
What is ACH origination
The product that only Treasury Solutions can troubleshoot for customers
In house service that processes deposits on a customer's behalf
What is lockbox
Cutoff time to make decisions on ACH and Check Positive Pay
What is 3 PM for ACH and 1 PM for checks
Name of form used to add multiple entitles or accounts to online banking
What is Business OLB Maintenance Request- Workaround form
The client needs to have customer payments sent to alternate address
What is lockbox