Tax & AP
What is system that the TSC and Tax utilize for tax information reporting?
OneSource
Approximately how many Due Diligence Letters has the TSC processed YTD?
1321
What critical task does the TSC have to complete by Business Day 5 for Recon?
Pulling Bank Statements
What impact do file errors both Internal and External
have on the TSC?
Customer Service and high call volume
On average, how many phone calls does the TSC receive daily?
10-15
Approximately how many TIN's had a typo and needed to be corrected recently to ensure no penalties are accrued?
210
What does the TSC perform for UP when money is erroneously filed with a state?
Receivables Process
How many different banking portals does the TSC have to utilize to pull all of the necessary statements?
14
What process did the TSC recently take over and automate?
TAD Audits
What is the name of the process that the TSC performs for depositing checks?
Cash Receipts
What time does the TSC have to complete the morning Check Desk to ensure checks make it on the AM Boston Courier?
9:00am
What process does the TSC perform for Unclaimed Property to assist with meeting state guidelines for Due Diligence letter mailing?
Certified Mailing
Each month, how many individual bank statements does the TSC retrieve for Recon?
343
What Legal process for collecting a debt did the TSC recently take over from Cash Concentration?
Garnishments
How many Treasury Service Desk requests have
TSC agents worked this year?
5,212
What service does the TSC provide to internal and external customers to assist with payment details?
Payment Status
As of today, how many checks has the TSC had to submit for stop payment and either reissue or return the funds to claim system?
734
Why is it imperative that the TSC be timely in their bank statement retrieval?
Delays work and risks Recon missing tight deadlines
In the Cash Concentration group, how many people can the TSC utilize that are Class A check signers?
5
How many different Treasury Service Desk forms
is the TSC responsible for working?
13
What percentage of customer service does the TSC handle for AP?
85%
What process does the TSC perform when due diligence letters are returned undeliverable by the USPS?
RPO Process
What impact does scanning a deposit to the wrong account have on Recon?
Rec item and reclass or JE needed to
move funds
When a duplicate presentment case comes to the TSC, what information does the TSC gather from the bank and provide back to Bank Admin, so that they can attempt to recoup funds?
Bank of first deposit
How long does the TSC hold on to and research Unidentified Checks for prior to sending a due diligence letter and returning the check?
30 Days