Versa
Internal Processes
Employee Procedures
Common External Resources
Acronyms
100

This field is used to input the TREC ID number

What is Entity #?

100

This time is allotted to all staff to be able to review training materials, catch up on personal emails, and learn more about their jobs

What is Study Time?

100

The system in which we use for time keeping and performance evaluations

What is CAPPS?

100

This company administers exams for TREC and TALCB licensing

What is Pearson Vue?

100

COI stands for.....

What is Certificate of Insurance?

200

You select this to view contact information for the license number

What is Licensee?

200

This process was setup to be used when replying to email inquiries from information

What is Quick Step?

200

This has to be completed before the 6th day of the month

What is Time certification?

200

This organization provides a Legal Hotline for its members

What is Texas Realtors?

200

RMT stands for.....

What is Relationship Management Tool?

300

You select this action to see relationships for license holders

What is License Relations?

300

This internal phone number is used when transferring Spanish speakers

What is 512-936-3141?

300

You must obtain this rating or better to be eligible for a merit increase

What is Satisfactory?

300

***Daily Double***

You will refer someone calling in about issues with their landlord to this resource

What is Texas Tenant Advisor?

300

AMC stands for.....

What is Appraiser Management Company?

400

You select this action to input notes that summarize the call

What is Contact History?

400

***Daily Double***

This generally runs on the second Tuesday of every month

What is the Expired Program?

400

The term in our handbook that prohibits related family members from working under lead workers and directors

What is Nepotism?

400

Home Warranty Companies are now licensed by this agency

What is Texas Department of License and Regulation (TDLR)?

400

SOP for inspectors stands for.....

What is Standards of Practice?

500

You select this to see and review open applications

What is History?

500

This term is used internally for valid payments that are not reflected in Versa

What is Crowbar?

500

This type of leave can be used up to 8 hours each fiscal year to attend education activities for employee’s children who are in Pre K through 12th grade

What is Sick Leave?

500

The Franchise Tax Account status page can be on this agency website

What is Texas Comptroller of Public Accounts?

500

***Daily Double***

ATSA stands for....

What is Appraiser Trainee/Supervisor Appraiser Course?

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