Recipes
How many days is iced coffee good for?
5 days
What do you do FIRST when the electricity goes out?
Turn off espresso machine, fetco machine and hot water tower.
What do you do if someone is upset with their drink?
Remake and/or refund (circumstantial)
When an owner is in the building, what do you do?
If espresso is pulling at 45 seconds, what should you do?
Make it coarser!
How many grams do you put in the Hairo Fetco Server?
340g
Who do you call in an emergency?
A. Dawn
B. Elizabeth
C. Victoria
D. B and C
E. Ty
D. Elizabeth and/or Victoria
What do you say to customers if you're working on a drink and you have a line forming.
Any polite answer works ;)
If you're going to be late for your shift or a team meeting, what should you do?
Text the groupchat to inform everyone!
How many times a day should you check the restrooms for cleanliness?
Trick Question: The limit does not exist!
What is the first step in a pourover?
Grind the beans/wet filter
What should you do if the water pressure is low and the color is yellowish brown?
Don't serve it, call Elizabeth/Victoria, and run the water until it runs clear.
Who should you let into the building and/or package room?
Residents (THAT YOU KNOW), delivery people (Amazon, UPS, Fedex, Post Office Workers), Ty, Myron, Juaqin.
If we have a new trainee and they have a question...what do you do?
Answer it for them and/or show them how to do it! :)
When we run out of an item, what do you do?
Write it on the white board and/or text the group chat.
What is the recipe for vanilla syrup?
1 bag white sugar
2qts HOT water (equal parts water and sugar in pitcher)
113g vanilla bean paste
If a machine randomly stops working/turns off...what do you do?
Check breaker box and inform management.
If someone is looking at the bean shelf..what do you say?
Let me know if you have any questions or need suggestions!
It's Elizabeth or Victoria's day off and there's an emergency...what do you do?
CALL THEM ANYWAYS
What do you do after you eat, use the restroom, or use cleaning chemicals?
WASH YOUR HANDS
Can you serve a customer a Cardamom Bomb without the brown sugar?
YES lol
1/8th tsp of cardamom seed for a latte!
What should you do if someone asks where the leasing office is?
If someone asks for 16 shots, how many shots is that?
8 shots lmao
If you can't work a shift that you're already scheduled, what do you do?
A. Call Elizabeth
B. Find Coverage
C. Switch with someone else
D. All of the above
E. A and B
F. No call, no show
D or E
If someone is sitting in the cafe and you notice they snuck their tiny dog in...what do you do?
Go up to them nicely and say "unfortunately it is against health code to allow you to sit in the cafe with your dog. We'll have to ask you to leave."