Title Handling
What is the proper timeframe to release titles for Dealers versus non-Dealers?
What is 3 business days for Dealers and 17 business days for non-Dealers.
What queue do you submit a request for a Payoff Letter/Lease Purchase Option Quote?
What is AS Correspondence --> Payoff Letter.
What is AS Correspondence --> Lease Purchase Option Quote
What date should you go by when submitting an Account Correction?
What is the effective date.
Name 3 Authorized Individuals.
What is Customer, Spouse, Customer's Attorney, or POA.
What determines what type of Title Handling Request that you should be submitting, when necessary?
What is checking for Payoff versus Charge-Off.
What is sent to the customer in an ELT state?
What is the Payoff/Congratulations Letter.
What is the only method of delivery for Auto Debit Send Agreement GTA's?
What is mail.
What is the correct way to submit a GTA for updating CBR?
What is Account Services --> CBR Update.
Name 3 Authorized 3rd Parties.
What is Dealership, Financial Institution, and Insurance Company.
True or False?
You can delete a payment the customer made through the IVR in WU Speedpay?
What is False. The customer would need to delete via MyAccount or contact WU Customer Service directly.
What needs to be included for a Retail Title Handling Request?
What is the Payoff Party Name and Payoff Party Address written out.
What are the only 3 documents we cannot send to the customer, if imaged in AmeriView?
What is copy of title, post repo letter, and pre-repo letter.
What needs to be notated in the account when processing a Due Date Change for Lease versus Retail?
What is 30 days over life of loan, irreversible, and permanent for 12 months for Retail.
What is irreversible and only one for life of lease for Lease.
Name 3 things that must be verified for Authorized Individuals.
What is First and Last Name, Account Number or complete Address on File, and one of the following...
>Last 4 of SSN
>Phone Number
>Date of Birth
>VIN
If payoff party calls in for a duplicate ROL (Retail) or Title (Lease), and it is NOT GMF error, what should you do?
What is refer the payoff party to GetMyCarTitle.com (GMCT.com).
What documents should we check AmeriView for, prior to submitting a title handling request, for a Lease?
What is the Odometer Statement and Titling Instructions.
Bonus!
What additional document is required in certain states for Lease title release?
>>Damage Disclosure
What is the process for sending a 1099-C if it is imaged in AmeriView?
What is the process for sending a 1099-C if it is NOT imaged in AmeriView?
What is submit a GTA. Account Services --> Form 1099-C.
What is transfer the call to Loss Recovery.
When an account auto populates in the Bankruptcy tab, what should you look for prior to transferring the call?
What is Account Status: AVP Review.
*This is CXO's indicator that we can handle the account, business as usual.
How long is verbal authorization good for, when speaking to an unauthorized 3rd party?
What is same call.
Who do we email if the dealership has closed, for any dealership issues?
What is Collateral doc.
When account is active and the title is not in the customers name due to a previous repossession, who do you reach out to?
What is email Asset Titles.
How do you submit a request for a copy of the title to be sent for refinancing or registration purposes, when we have a physical title on file in AmeriView?
What is Account Services --> AS Letter Request - Being specific in the purpose for request, who is requesting, and where we are sending.
What is a Due Segment issue?
What causes a Due Segment issue to occur on an account?
What is the account reflecting paid ahead when it shouldn't be and/or a ghost credit.
What is account correction.
True or False?
If you get VIN, Phone Number, and Customer name for Authorized Party verification, is this sufficient to verify the account?
What is False.
What is an encoding error?
What is when a payment clears the bank in a different amount than what was written on the check.