Team Talk
Know Your Peers
Customer Privacy Policy
Belief Plans Evolved
Miscellaneous
100
Is the multiphase project initiative considered to be a winning solution for the organization and the first phase begins this summer!
What is - Telephony Project
100
Is the only listed cat owner on the team
Who is - Judith
100
True or False - A CTN on the BAN account can be shared with the account owner, authorized user, another associate or agent after authentication.
What is - TRUE. http://cellsite/olr/policies/national/cust_privacy_info/personal_id.shtml
100
The equipment timer resets from 18 to 22 months for new customers; existing customers will stay at 18 months after they upgrade their device at a promotional price.
What is - False. Existing customers will move to 22 months after they upgrade.
100
Is the current test pilot that allows your leader to be available to assist with any question or concern that associates may have.
What is - E2 Pilot.
200
Name the five strategic priorities that where mentioned in ACT 2012 meetings and are considered our plan to win.
What is - Maximizing our performance; Invest in our future; Ignite the Customer Experience; Optimize our distribution and grow our small/medium business channel.
200
Has persued a degree in marketing and is focused on attaining a position within the company in this same field
Who is - Crystal
200
True or False - Instructions found in the Password field such as NO AUTH, SEE SP INST or TIE BANS are to be left alone and permissable under the Customer Privacy Policy
What is - FALSE, instructions found in the Password field should be removed. http://cellsite/olr/policies/national/cust_privacy_info/cares_password.shtml
200
Is the common name for all plans active before October 1st, 2010
What is - Legacy Plans
200
Is the Big-Box vendor that U. S. Cellular with start partnering with and providing pre-paid cellular service.
What is - Walmart
300
Telephony aligns directly with the "Invest in our future" priority. It's a winning initiative packed with benefits for customers, associates and the company. List the wins for the customer.
What is - Ehnanced speech-enabled IVR; Virtual Hold; Increased self-service options; Get the next associate regardless of location; Verify only once with streamlined authentication
300
Is the associate that spearheaded our team initiative in living, working and eating smarter.
Who is - Michelle
300
Is the information relating to the telecommunication services that a customer subscribes to, including most of the information contained on the bill. It relates to the qu
What is - CPNI (Customer Proprietary Network Information) http://cellsite/olr/policies/national/cust_privacy_info/cpni.shtml
300
When does the daily data period run from?
What is - The Daily Data period begins at 12am and runs through 11:59pm, and is based on the timezone where the customer's Infranet (data network) center is located. http://cellsite/olr/products_services/BELIEF/price_plan/p_faqs.shtml
300
What is the name of the center's pilot program where by associates in the call center and at the retail locations can share best practices and brigde the gap in understanding of each others pain points?
What is - Frontline Connection
400
What will be changing in 2013 for our customers in regards to our Battery Swap program?
What is - In 2013 and each year moving forward, customers will be able to swap four (4) times for the year starting January 1, 2013.
400
Are the only associates who have demonstrated the focus in pursuing a career in leadership.
Who are - Marcel and Steven
400
True or False - What if a sales associate or agent provides an additional word with the security word of the day? is this acceptable?
What is - False. Sales associates or agents are required to provide the security word as posted on the A/OLR. http://cellsite/olr/policies/national/cust_privacy_info/faqs.shtml
400
What happens when a customer who has a line or lines that are in the middle of a contract changes to a plan that includes the benefit of the "One and Done Contract"?
What is - The customer is responsible for finishing out remaining terms of any existing contracts. When the customer purchases a new phone at a promotional price, the purchase won't require a contract.
400
Cinco de Mayo is the Mexican holiday that celebrates Don Julio's pilgrimage to the great cactus patch.
What is - False; Cinco de Mayo celebrates the battle of Puebla, where by Mexican soldiers and farmers fought the French army and won.
500
Customers who are roaming have full access to their 5GB of data? If yes or no, why?
What is - Per the Data Usage Management Policy, customers who signed contracts prior to 10/1/2010 should have at least 50% of their usage in a U.S. Cellular market. Customers who signed contracts on 10/1/2010 or later have a 200 megabyte (MB) roaming limit for data usage in any billing cycle.
500
Is currently attending Benedictine University and is pursuing a degree in Human Resources.
Who is - Ayanna
500
Is an attempt which has been stopped through adherence to established policy and procedure, and is important as an organization that we understand and track these events because these individuals are likely to make repeated attempts to gain access to account information.
What is - Pretexting attempt. http://cellsite/olr/communications/business_integration/2007/data_privacy/support/IncidentResponseJobAid_Associates.pdf
500
What does Overage Cap cover?
What is - Overage Cap covers voice overage minutes for customers on limited-minute Belief Plans. Customers won't pay more than $50 in voice overage on single line plan, and $150 in voice overage on a family plan. Overage Cap does not include international calls, toll calls and directory assistance calls, messaging or data.
500
What is the amount of total Reward points redeemed in 2012?
What is - 335,019,226 points
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