Non Medical Counseling
Specialty Programs
What type of case is this
MS Booking/Zoom
DTW
100
Ture or false: Family Non-medical counseling is not appropriate for to minors attend, but they can do individual counseling in fear of a parents retaliation during family counseling? Explain your rational?
False. Minors can attend family counseling and not individual.
100
You must select a specific Specialty Consultant in MS Booking (schedule connect), vs what before clicking “Book”. Explain your rational
Anyone. You will need the Specialty Consultant’s name from MS Booking before creating the Zoom meeting link.
100
Child Care Aware of America (CCAA) referrals and Navy Child and Youth Program (CYP) referrals are what type of case?
IR
100
Zoom links are provided by whom when scheduling Financial or tax appointments?
Financial consultant
100
In the course of discussion if TC learns that the caller is or has been the victim of domestic violence and/or sexual assault involving a SM, the TC should do what? The LOC has been read
should initiate a supervisor consult and politely but firmly interrupt caller (DO NOT allow them to share details at this point):
200
For all in-scope counseling referrals to a Military OneSource Live Connect or Schedule-based network counselor, there is a particular email they should receive?
Military OneSource Program Participant
Statement of Understanding
200
Regarding H&W, what is the number that only a client rescheduling or cancelling can be transferred to?
855-613-0073
200
This may be selected in eCMS when a Triage Consultant provides simple information such as a phone number or website.
Quick tracker
200
All Specialty program scheduling can be completed outside the AWS Workspace (virtual) environment EXCEPT
Peer Support.
200
DAILY DOUBLE: What is the risk rating follow-up time line for all risk ratings?
Routine: Within 48 hours (Initial)
Priority: Within 24 hours (Initial)
Urgent: Within 12 hours (Initial)
Emergency: Within 6 hours (Initial)
300
When suggesting primary OOS options, National Guard and Reserve SMs and FMs should be referred to their?
Private insurance
300
Regarding P2P, when finished with participants, you should always do what on the warrior prevail event request page
What is Start a new case. This unlocks the phone number for future use.
300
Military spouses of service members in pay grades E-1 through E-9, W-1 through W-3 and O-1 through O-3 who have successfully completed high school are eligible for MyCAA.
SECO
300
What is wrong with this image for where it's at right now if I wanted to save this appointment?
My name is not the topic and needs to be changed to reflect what the client is seeking resources for.
300
For a DTW-MR eCMS Case (Non-medical Counseling) the scope determination will always be what?
Outside of Scope of MOS
400
Community-based mental health counseling centers managed by the Veterans Administration (VA) that provide no-cost mental health counseling to veterans that have served in a combat theater or area of hostility* and Military Sexual Trauma Survivors (MST).
?
Vet Centers
400
If I'm in need of information pertaining to compassionate reassignment, overseas and deployment screening, what case type and resource am I asking for?
Special needs case type and EFMP
400
Urgent financial needs, home or car repairs, hotels, flights, etc..
Work life case
400
Triage Consultant will use their_____Zoom account to create a meeting link
What is government
400
For child abuse situations, what hotline service is most appropriate to provide the caller?
National Child Abuse Hotline: 800-4-A-CHILD (422-4453) or https://childhelphotline.org/
500
Prior to leaving a voice message with a provider, what must the TC verify they can do before leaving sensitive information?
Verify with the client it's okay to leave thier contact information on the providers VM for the provider to call back.
500
Besides the issue, what pertinent information is provided to a Miltax rep when doing a warm handoff?
Participant's name, phone number, eCMS Case ID
500
Categories or types of calls related to Military Funeral Honors.
- Initial Request: Routine initial requests for military funeral honors
Quick tracker
500
Besides scheduling Specialty Program appointments, what other program is MS Booking used for?
What is Live Connect
500
As the TC if you're asking these questions, what is occuring?
What has worked for you in the past to get you through this type of situation?
If you find yourself I this situation again, what can you do to prevent reaching this point?
Safety planning