O/error tags
"I hit the Checkout button, but the thing that looks like a loading bar is stuck, so I'm not sure if my order went through?"
O/error/stuck-in-order-upload
"I just got an email for 40% off when spending $199. I have my order ready, but I don't understand how to apply the discount."
O/promo/how-to-add-promo
"There's something on my Mixtiles that feels sticky to the touch."
R/tile/grime-on-tile
You check a customer's order and see that it says "shipping label created" with no further updates.
S/delivery/no-tracking-link-updates
"Do you do custom sizes?"
G/missing-feature/more-sizes
"I can see the photos in my gallery, but it won't let me select them."
O/error/cannot-select-photos
"I saw a deal on Instagram for 12 Mixtiles for $99, but I can't find that add anymore."
O/promo/lost-promo
"My 8" x 8" tiles are wavy in the frame. What's up with that?"
R/tile/wavy-paper
A customer writes in asking when they can expect their order.
S/delivery/tracking-or-status-request
"I want each of my tiles to be a different size. How do I do that?"
O/order-building/choose-sizes
"I'm in the UK, but the app is showing me US pricing."
O/error/cannot-see-local-currency
"I saw an add on social media for 16 Mixtiles for $99, but it's not applying to my order of 16 of the 12" x 12" Mixtiles. Why?"
O/promo/cant-use-as-advertised
"There's one tiny white dot on my photo, almost in the shape of a square."
R/photo/missing-pixel
A customer asks if we can ship the two orders they just placed in one package.
S/missing-feature/combine-or-split-orders
"I checked the order summary and I ordered 12 x 12s, but I got 8 x 8s instead."
R/tile/wrong-size
"The photos I want to turn into Mixtiles aren't showing my gallery."
O/error/photos-for-selection-not-showing
"I just placed my order and then received a discount for 40% off instead. Is it too late to apply that to my order?"
P/promo/found-bigger-discount-after-ordering
"I cropped my photos when I ordered, but one of them arrived with an important part near the edge cut off."
R/tile/bleed
The tracking link for a customer's order shows that it's going to arrive past the promised delivery date. The order left the factory on time.
S/delivery/postal-delay
"I'm trying to place an order for your Canvas tiles as well as your frameless tiles. But, I can't see how to do that."
O/missing-feature/mix-styles
"I chose the photos I want, but there's just a spinning circle on the tile where my photo should be."
O/error/previews-not-loading
"The code you just gave me to replace my blurry tiles isn't working. 😡"
O/promo/customer-service-code-issue
"The photo paper is buckling around the edges of the frame."
R/tile/creased-or-wrinkled
The tracking link for a customer's order shows that it's going to arrive past the promised delivery date. The order did not leave the factory on time.
S/delivery/factory-delay
"Why does your website say 8 x 8 inches when I just received my first order and they're clearly 8.4 x 8.4 inches."
R/tile/complaint-about-advertising-inaccurate-tile-size