Back to the Basics
When can we wear Jeans?
Fridays (manager approval) paired with a blazer and dark wash jeans.
What GL code should I use for painting supplies like paint re-stock and unit turns?
Interior Paint: 15710-175
How often should you walk your property?
More than once a day I'd hope!
What report gets pulled each and every day to preview overall property performance?
Box Score
When should we send a Garage Addendum?
At the beginning of a new lease and at renewal time!
How often do we update a resident's "activity" in Entrata?
Give 2 examples :)
For EVERYTHING! Big or small.
- Dropped off check, made a payment, work order request. etc.
What is ThatKey and Rentable's GL code?
Marketing Software Support - 62784-500
Should we use real or faux flowers in our planters and how often should they be filled with plants?
Check your budget ;)
- Should always have some sort of flowers on display at all times.
How often should the URR tracker be updated and what 3 things need to be done to make sure units are GTG?
Every Thursday
- Update Jacque's excel sheet (upcoming, in progress, complete)
- Change unit settings in Entrata (future reno, premium, etc) and confirm amenity charges are added.
-Update make ready board as needed
TRUE OR FALSE? Pet addendums don't need to be generated since they use the pet screening profile
FALSE
How often should Trinity host a resident event?
Minimum 1x a Month
How often should we post re-occurring PO's and close out old POs?
Post each month and close out old PO's importing & after AME
When should you walk pre-moveout inspections and who should be in attendance?
Schedule w/resident upon receiving NTV.
What report is pulled to see how well your team handles incoming calls from prospective customers?
Call Analysis Report in Entrata
When should I send 1st Amendment to Lease?
Only when lease corrections are needed.
Ex: Name change, or it's been misspelled, deposit entered in wrong, missing 60 days for notice period, etc.
When sending a new resident a lease, what should also be sent to them at the same time?
Lease
Welcome Letter
Garage Addendum (should populate in lease)
Concession Addendum (should populate in lease)
Utility and Insurance reminder
True or False:
Redwood PO's should be using the expense type MF CONSTRUCTION INVOICES and the GL code 15700-165 for make readies.
What are best practices for your leasing professionals before sitting down at their PC's?
Stock and clean coffee bar
Preview tour path and check model
Call tours / leads
Organize package rooms
When is payroll and commissions due to Areas and what is the deadline?
Payroll - Send to Areas by Noon a day after the period ends.
Commissions - Send to Areas by EOD on the 2nd of each month.
** If payroll ends on the 15th, please submit by the 16th at Noon so Jenny and Juju can submit it by 10am on the 17th.
What sheet should the leasing team attach to residents' documents to ensure all items are completed prior to their move-in?
Lease File Checklist!
PTO and Sick - When can we use it and how soon in advance should we request off?
Minnesota may use their PST (sick) immediately upon it being granted (but managers can also decline during 90 day probationary period).
PTO can be used after 90 days - 30 days' notice
Which vendor uses which GL Code?
Apartment SEO
Apartment LLC
Celeri
Apartment SEO - Marketing Software Support
Apartment LLC - Advertising
Celeri GL Code - Credit verification
Where can I find my CapEx items for bigger project throughout the year?
2025 Budget > Capital tracker!
What 3 reports are due on the 1st of each month?
CFC
EED
Payroll
Employee EOA - how soon can employees move into their new unit
After 90 days unless approved by Regional