Partnerships
This is the name of the virtual assistant in Grace Hill that helps employees get instant answers about policies and procedures
What is Gracie AI?
This GL Code is commonly used for expenses towards Resident Events
What is Tenant Promotions?
This monthly report tracks key indicators like occupancy, lead conversion, and labor efficiency across all properties
What is the Property Performance Index?
This application allows maintenance team members to call residents and close work orders
What is the Entrata Facilities App?
When an issue arises, you may look here for the proper policy and procedure
What is the Digital Resource Library?
This advanced Asana feature lets you connect multiple projects, ensuring a single task can appear in different contexts without duplication
What is Multi-homing?
In the Turnover Expense tab, this data point determines how many carpets will need to be cleaned each month
What are move-outs?
This data wizard is building our data lake and helped populate our budgets, all before most people learned how to pronounce his last name
Who is Joey Russoniello?
This Entrata feature allows teams to track progress through the turn process
What is the Make Ready Board?
This is the name of the charge code used when adding credits for a resident referral incentive
What is Resident Referral Credit?
For residents enrolled in the Master Policy (LLIP), property managers can file a claim under this section of the Resident Profile in Entrata
What is the Insurance tab?
This location in the budget gives you an overview of all property information, including Budgeted Occupancy and Growth Projections
What is the Executive Summary?
If a source like ApartmentList.com shows high lead volume but low application conversion, it may be time to evaluate this aspect of our marketing
What is Lead Quality?
Maintenance team members can go here to submit an order and create a Purchase Order in one go
What is Yardi Marketplace?
These are the three names that need to be listed as the additional insured on a COI
What is Property Name/DBA , Tax/LLC , Trinity Property Consultants?
This portion of your PetScreening portal allows you to review uploaded vaccination records, validate pet information, and track compliance for each resident’s animal
What is the Pet Profile section?
This location in the budget provides the Rent and Renovation Assumptions for your property
What is the Income and Reno Tab?
This data point informs us of what the average difference is in rent from an old lease to a new lease
What is New Lease Trade Out?
“Four score and seven years ago” is the beginning of this famous speech from Abraham Lincoln
What is the Gettysburg Address?
A ticket is submitted to do this when a past resident pays their balance within 25 days after their FMO is completed
What is a FMO Revision?
You may get an email from this partner when needing to provide updated or missing documentation for past residents with a balance
What is Pay Ready or Billing Concierge?
These are two of the factors that go into the calculation for appliances under the Capital tab
What is Average cost ($) and % Replaced upon Move out?
A higher labor efficiency ratio (labor hours over total leads) might indicate this potential issue with the office structure or marketing campaign
What is overstaffing or low lead volume?
After checking that it is plugged in, this is the second step that should be taken when addressing a non-working Garbage Disposal
What is test the Reset Button?
This member of Trinity is responsible for fixing a leasing special when it is incorrect on Apartments.com
What is the Property Manager?