So Email me...Maybe?
Uh oh! Did I just send sensitive legal information to the wrong person?! Oh man, I wish this had an undo button! I guess I should've listened when I was told to always check this before hitting send!
What is who the email is addressed to?
This is a one time offer, per person, per situation.
What is Goodwill?
You would add this to the Title of the customer states their cousin is a lawyer and they is going to sue you.
What is Date of Demand and the Trigger word?
What do you mean it is not covered?! I have 10yrs/100k miles. I think you need to stand by your product! You should cover this!!
What is Goodwill Outside of Warranty?
This is the process that you follow when contacting the dealer.
3 and Move!
The person is always copied on a "2nd Attempt."
Who is the DPSM?
You get ONE! And you get ONE! And you get ONE! This portrays the client's preferred offer.
What is a Maintenance Package?
You must complete this activity before dispatching the case.
What is a Call to Action?
Make sure to copy this person if you want a response on Goodwill request outside of warranty if they don't respond the first time.
This DC Character shares the name with the name of the "Field" that should always be checked before contacting any dealer. I bet "Barry" Allen would know!
What is "The Flash"?
Who is the DPSM?
This is something you NEVER do up front!
You must contact the dealer this many times to obtain a repair order when the customer says a trigger word in a "hot state"?
What is one time?
What is The Lookup Tool?
The Service Manager fields are blank in the system. That is so disappointing! Have we lost all contact?! Is there no hope?! Maybe we could send out a smoke signal?
What is call the dealership and ask to speak to the Service Manager?
The person oversees several DPSMs is always copied on the 3rd attempt for repair orders and goodwill outside of warranty.
Who is the RPSM?
You should offer Goodwill when the case gets to this point.
What is Resolved?
How am I supposed to know what is going on?! Can't you just tell me?! You must have this before you escalate a case to ECR.
What is a template for the repair order?
Don't forget to add this to the Title AND the Call to Action when this happens!
What is Customer Alleges?
If the dealer responds but gives you partial information, you should do this instead of send a 2nd request email.
What is reply to the dealer to requesting remaining information?
What is "Pending Response from Field" queue?
What is offer Goodwill?
Name the type of call that NEVER gets dispatched to ECR.
What is Sales?
This is the ONLY person you should go to when requesting Goodwill outside of Warranty.
Who is the DPSM?