Broadvoice Layups
What year was Boadvoice founded?
2006
This is an AI-driven feature designed to transform call recordings into actionable insights, enhancing operational efficiency and decision-making.
GOAI Call Analytics
This technology simplifies communication by enabling businesses to automate and innovate their customer experiences.
GoAi
The official name of Broadvoice's CCaaS platform
GoContact
CXHub
ArenaCX
What is Broadvoice's published SLA?
100% Uptime
This feature will introduce "texting" functionality as an actionable feature within voice channels for self-service interactions.
GoContact SMS
Convert written text into AI voice that sounds like a real person
TEXT-TO-SPEECH (TTS)
This "bolt on" service is built into GoContact, allows API calls as well as DTMF and Conversational Inputs and can Incorporate Biz Rules (API) into Call Routing.
GoAI
Workforce Management
Playvox
Approximately how many global employees work at Broadvoice?
350
Single source of data and analytics for UCaaS and CCaaS that will provide embedded historical analytics, real-time dashboards, and data for event driven APIs and webhooks.
Data Studio/Advanced Analytics/Bright Metrics
Handle multiple interactions at the same time, without an agent
Concurrent Calls
State of the art drag and drop scripting tool for any voice, tickets and webchat.
Agent Assist
Data Studio
Bright Metrics
How many continents is GoContact available in?
Four
This service provides for labor management, labor forecasting, and labor scheduling.
Workforce Management (WFM)/ Playvox
Optimizes performance with real-time and historical data.
Analytics Dashboard
Name the 4 current "Channels" that are available
Inbound Voice, Outbound Voice, Web Chat and Social Media
Teams Connector
Call2Teams
Name the five difference categories of services that Broadvoice provides. (Hint: UCaaS is one of them.)
UCaaS, CCaaS, SIP Trunking, Enterprise SMS (Bubble), CC Labor-as-a-Service (CXHub)
This feature will introduces the ability to capture agents' visual interactions, allowing managers to review the exchange.
GoContact Screen Capture
Reduces average call times through natural language voice bots
Advanced IVA
Name the three types of dialers offered with GoContact
Preview, Power and Predictive