CARPET
Provide Fiber and face weight of Trenton, Sunny Isle and admirable
Trenton 93% Olefin, 7% nylon and 25.4oz
Sunny Isle 100% Solution Dyed BCF PET Sure Soft, Sure Blok 43.7 oz
Admirable 100% PureColor Soft, SD,BCF Polyester 44 oz
What flooring can be installed when sub floor needs excessive leveling
Carpet
List all IHX markets
Atlanta, Auburn,Birmingham,Chattanooga,Ft. Benning,Macon,Memphis,Minneapolis,Naples,Nashville,Tampa,Miami,Naples,West Palm,Orlando
When calling in late or absent, how much time are you required to call in to WFM to avoid a NCNS?
1 hour of the start of the scheduled shift
What carpet can be Taped down with 2 sided carpet tape
Incomparable
What protection is on hardwood to make it the most durable?
Aluminum Oxide
What is the verbatim script
You are asking us to come out on DAY, MONTH DATE, with an arrival time between TIME and TIME at ADDRESS, CITY, STATE, ZIP. The agreed upon price is $$$ plus tax and any services if applicable, for product X, and rooms, YZ. You are aware you will need to place a deposit to secure your order unless fully financed at the time of appointment. We can’t leave samples behind so please have all decision makers present.
Can you please provide me a verbal confirmation that you are in agreement with the information I have gone over?
Where is the current calculator found to discount a order
Important Docs
If you are late or absent the day before or after a recognized company holiday and submit a doctor's note to HR for the time missed, will you qualify for holiday pay?
No. As you did not work your scheduled before or after the holiday. HR documentation will only excuse the occurrence for the day-time missed but it does not give approval for holiday pay.
What does Tackless Carpet install mean
Carpet is installed with Tack Strips
What must always be done on each call prior to any sales negotiations with the customer?
Build value in our products and service. Identify features & benefits and why they should choose Empire-Today or Luna Flooring. We are THE BEST in the industry.
List all current promo products for Empire
Empire Promo Products Carpet: Well DoneHardwood: Grand BridgeLaminate: GallantVinyl: Bella PietraTile: Stone Haven
If you are approved for PTO time and realize you no longer need it. Something came up and just a change of plans. How would you cancel the request and how far in advance can you cancel?
You must email workforce@empire-today.com with Cc: Kevin and Cynthia requesting to cancel. In order to get approval - must cancel (7) days in advance.
What is our Standard Greeting to be used on each and every call? Now demonstrate for everyone to hear!
Great day! This is (First Name, Last Name) in the (West Texas Corporate office) calling on a recorded line. How is your day going today?
NOTE: must be said with Energy, Excitement & Enthusiasm
How much installed revenue is needed month over month in order to achieve minimum performance expectations?
$100K
The first instance of a NCNS incident results in an automatic Second Written Warning.
True
What are the additional perks you can earn by achieving 100-125 appointments each month?
Inbound Time for the month
Choose your work schedule
Weekends Off (if you choose)
Monthly Wheel Spin
Increased Bonus Dollars
Happy Boss's
How many times are you expected to rebuttal?
You are expected to exhaust ALL possible solutions and 100% efforts to retain each and every customer.
What are the steps in the disciplinary process?
First Written Warning
Second Written Warning
Final Written Warning
Termination