Branch Emergency Manual
Where do we meet, if we need to evacuate the branch?
The NW corner of the parking lot.
Other than an ID/DL, what other form of primary identification can you accept from a U.S. citizen?
Canadian DL, US passport or card, US military ID, Amish IRS Form, Moped license, Dept of Interior Indian Affairs ID.
When does a CTR need to be filed?
Deposit/Withdrawal exceeding $10K.
How many branches does the US government have?
Three.
How many great lakes are there?
5.
Where is the BEM located?
In a cabinet behind the teller line.
Issue date of the DL must be at least _____?
30 days old or 90 days old for in-state ID's.
What fish is used to make calamari?
Squid.
How many associates are needed to open the branch?
Two preferred, one in rare cases.
What is the most populous country on Earth?
India.
What is the Branch Stauts Report System?
System we use to notify departments of or branch closing and to have branch hours updated on firstcitizens.com
What is the national dish of England?
Chicken Tikka Masala
What is the maximum in cash you can accept from a non-customer for the purchase of a monetary instrument?
No more than $1500.00
How often does the all clear signal need to be changed?
Changed quarterly.
What do you call a group of crows?
A murder.
What do you call a baby owl?
An owlet.
Can we accept a temporary license?
Yes. 90-Day temp document when used together with their expired license.
You take in a deposit for $11K and the customer refused to provide information for the CTR? What do you do?
Refuse the transaction and contact the AML Compliance Dept.
Who do you notify if there is something suspicious or if the first associate doesn't walk out?
The SOC and you should all have the number saved in your contacts.
What is the longest venomous snake in the world?
King Cobra.
What is the most important thing during a robbery?
Your safety and to remain calm.
What type of ID needs to be approved when account-opening or cashing a check?
Student ID, Employee ID and In-State ID (In-state ID must be issued in a state in which the Bank does business.
If an associate suspects another associate of structuring, what should they do?
Report them to Corp Security via email.
Walk us thru the branch opening procedure.
First associate arrives and drives around the branch, looking for suspicious activity and waits for a second associate to arrive.
One associate enters the branch (while the other associate is positioned to view the entering associate observes them from inside their car) and ensures the branch is clear and disarms the door and motion. Walk out and back in to signal the branch is clear.
Second associate walks in and verifies branch is clear and sets the all clear signal.
All arriving associates can enter the branch.
What does a camel store in its hump?
Fat.