Mobile PBB
How many lines does a customer need to bring over to qualify for the PBB? How many of those lines need to be ported?
3 lines, 1 ported
What is the upload speed on 500mbps internet with a hybrid fiber connection?
20mbps
What is the cost of 1 DVR box per month? What is the cost of 3 DVR boxes?
$4.99/mo for 1 DVR box
$9.99/mo for 2-4 DVR boxes
How much full speed data is included with the Unlimited & Unlimited plus plans?
Unlimited: 30 GB
Unlimited plus: 50 GB
How long would the SPP4 price lock be on this package?
Internet Gig + TV Select Signature + Voice
2 years
What is the maximum amount we pay out for the PBB?
$2,500
What is the price of the router on the 500mbps plan?
$10/month
What streaming services are included with Mi Plan Latino?
Paramount+ & ViX
What are the 3 mobile plans that Spectrum offers?
Unlimited plus, Unlimited, By the Gig
How many in-turf connects do you need to get credit for 6 referral sales?
20 in-turf connects
Do tablets count towards eligibility, do they count towards the payout?
Tablets do count towards eligibility, they do not count towards the payout.
What are the names and speeds of the three internet plans we offer to Residential customers?
100mbps (Advantage,) 500mbps (Premier,) 1000mbps (Gig)
How many hours of programming can you save on the cloud DVR?
100 hours
How much does the mobile price increase per line after a customer cancels Spectrum internet?
$10 per line
What is the difference between megabits and megabytes?
Megabits are used in the context of data transmission rates such as internet speed. Megabytes are used as a measure of memory or file size.
When does the customer receive the PBB confirmation email?
After all lines are network activated.
What is internet speed measured by?
Megabits
What streaming services are included with TV Select Signature?
HBO Max, Disney+, Paramount+
How much hot-spot data is included with the Unlimited & Unlimited plus plans?
5 GB & 10 GB
What does EPON and RFOG stand for?
Ethernet passive optical network
Radio frequency over glass
Can a customer port in lines from multiple different carriers?
Yes, they would need to provide bills from each carrier.
What frequency bands does the wifi 7 router run on?
2.4GHz, 5GHz, 6GHz
What are the six video packages we offer to customers?
TV Select Plus, TV Select Signature, Mi Plan Latino, TV Choice, TV Stream, TV Stream Latino
What is the oldest model of Iphone that supports esim?
Iphone XR, XS, XS Max (Iphone 10)
The 30-day money back guarantee is available for what charges?
Monthly recurring service charges, Standard installation costs, Equipment charges