Scheduling/On-Call
Does being TBS/On-call mean you have the day off?
No - You may be called in if we receive a call-out
If you need to remove a piece of equipment from service, what should you do, in addition to pink-tagging the item?
Message a supervisor (both of us, preferably)
Scenario: You opened a big bag of chips in the snack station, took what you needed, and now you're about to leave for your drive. Should you
(A) Leave the bag of chips open
(B) Close it
Close it, please :')
RapidPass True/False statements should be read verbatim
True or False?
True!
These statements should not be read from memory alone, as they are subject to change
If you are TBS/On-Call, we have until what time to call you in to a drive?
11:00 AM
When returning scales, handhelds, sticker printers, and tablets - What is required?
Each item should be plugged in, and you should confirm that they are charging
If device will not charge, try a few other chargers to determine if the device can be charged. If not, please pink-tag the item and message both supervisors
Scenario: Someone asks you to switch drives with them and you don't want to. Should you:
(A) Ignore their text
(B) Politely decline
(B) Politely decline :)
When inspecting a donor's arms during the physical exam, what two parts of the arm are we looking at?
The Antecubital region & elbows
If you have an issue, emergency, need to call out (7:00 PM - 6:00 AM), etc.. Who do you call?
The on-call supervisor (816)841-5206
When borrowing equipment from another truck, what should you after returning from your drive?
Return all equipment/supplies to its original location
Please double-check with a supervisor before taking equipment, unless you were already directed to do so
How many times should you invert your sample tubes after collecting them?
8-10 times
After your donor has read the consent, what two questions should we ask them?
Did you understand the consent?
Do you have any questions regarding the consent?
When calling out for a shift, between what hours will you call APS, and between what hours will you call the on-call supervisor?
APS: 6:00 AM - 7:00 PM
Supervisors: 7:00 PM - 6:00 AM & on Weekends
When turning on the OrSense, you notice that the number of tests remaining is below 250. What do you do?
Call Process Support
When you are left with an open bag of WB collection sets at the end of a drive, what are we required to do?
Label the set w/ today's date, 30 days from today's date, your initials, and the number of sets left in the bag
If the first three items in this list are not completed, the collection sets must be discarded
If a donor refuses the deferral letter, what should you do?
Go to Donor Comments and type "Donor refused letter"
What time must you have your next-day trades in by for them to take effect?
Submitted and Acknowledged by 3:30 PM
Delays in our system mean that APS may not always see the trade after it has been submitted
How long does it take for us to get equipment back after sending it in for repairs?
2-4 weeks, on average (sometimes longer - or never)
If you are injured at work, what phone number should you call?
1-877-UCBLOOD
If the donor has an international address, what steps must be taken in the demographics portion of the medical screening?
Enter the address in the address fields 1 & 2
For ZIP code you will type '99999'
After typing the ZIP code, select 'Foreign Country, FC' from the dropdown menu